What is Inbound Action in ServiceNow | DETAILED OVERVIEW OF INBOUND ACTION

In This video you will learn about Inbound Email Actions in ServiceNow.
ServiceNow has a great feature in which if you send an email to ServiceNow instance email address, then it can perform some action in the system like creating and updating records. In this session we will learn about Inbound Actions and how it practically works in ServiceNow instance.

You will learn :
- What is Inbound Action in ServiceNow
- How incoming email gets processed in ServiceNow
- How Incident is created via email in ServiceNow
- Inbound Email Actions email object and variables
- How to perform scripting in Inbound Action
- How to update assignment group with inbound action.

#SAASWITHSERVICENOW #InboundAction #ServiceNowJobs #LearnServiceNow

[bhBlacky]

Great Video.. You can search inside an array with array.indexOf("string") it returns the position if found, if not found, it returns a -1

[adnanakbar]

indeed, great video. cover all the concept of inbound action. stay blessed

[liaqatnaveed]

Thank you for explaining it so well in the video.

[sharmav]

One word - Classic. Please post one more video to cover a bit on advance action.

[navneetcheema]

Long video but worth a watch. Well explained!!

[maxinefairholm]

Hi, this video was super helpful. Thank you. I got my inbound email actions working as demonstrated in the video. However, is there a way to define how the values in the email body should display? E.g. Instead of using 'category: Software' I want to use '%category=software' in the body of the email. So, I need it to grab the value of the = sign instead of colon. Also, in the inbound action, it does not allow me to define
if (email.body.%category != undefined)
current.category = email.body.category;

Any help would be grateful. Thank you Max

[abdulrafee]

Such a nice and brief Explanation, Thank You

[shidharthaashe]

Thanks Gaurav for the Inbound action video as requested nice explanation.

[cosmicstrays]

Hi, what type of access do we need in service now to perform these changes?

[ajeetkumar-knof]

Nicely explained. Thank you Gaurav for efforts

[rohitburud]

Nice and brief explanation on inbound email actions👌

[StreamRC]

That was a great video, but I have a doubt - when we go to email logs their is a field deleted that is auto checked when email is received, what does that mean?

[amishranjanofficial]

Hi Gaurav,
Thanks for this videos, it really was nice and helped me a lot.
Could you please make a video on demo of allow digest in notification with all the cases.

[bbqmadeeasy]

Great video. If I were to update a record based off of a user and a group they are part of how could I do that? For example: if a user responds to an email notification, I need to get their group and then based off of that group they are part of, I need to update one of a few different custom journal fields we have setup based off of the group the user belongs to.

[nick_jacob]

Is it possible to update a field such as a date field by having the user click a button in the email? I'm looking for some way to do this. The user gets the email, clicks the button and the incident is updated with a date that adds 7 days to the date. So 2021-08-10 would turn to 2021-08-17. Is this possible?

[sandeepbarge]

how do we create Service Now ticket from Azure Data Factory?

[atulmeshram]

I don't receive emails sent from gmail. Pls help. Also where can i check my instance email address?

[garvitbanaula]

Hi gaurav have a question ...can we find language of email so that a particular action can be taken

[TheSbhagat]

Please share the PPT link of all videos, if

[alekhyaguptapenugonda]

how can i get the date of the email sent