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What is Customer Loyalty? | Definition and Why it's Important
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You’ve heard about how it should be a big focus for any business and how it can increase your revenue.
But what is customer loyalty and why is important?
Today, we’ll define customer loyalty and explain how it can benefit your business.
0:00 Intro
0:17 What is Customer Loyalty?
1:14 The impact of customer loyalty
2:09 How to know if a customer is loyal
2:25 Net promoter score
2:52 Benefits of customer loyalty
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