6 Easy Ways to Boost Customer Loyalty and Retain Customers

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► Customer Retention 101: Grow Your Business by Selling More to Current Customers

Customer Retention 101: How To Increase The Lifetime Value Of A Customer

We've all heard it repeated - it's more cost-effective to encourage repeat purchases from existing customers than it is to acquire new ones. This adage holds particularly true for many businesses, especially in the competitive world of ecommerce, where the cost of clicks and conversions seems to be perpetually on the rise.

But when was the last time you actively pursued strategies to re-engage your customers, to entice them back for more? If your post-sale marketing efforts towards current customers have been minimal or non-existent, now is the ideal time to formulate a solid, integrated strategy for customer retention.

In this video, we'll take a deep dive into the art of customer retention. We'll explore effective strategies and practical steps you can take to increase the lifetime value of your customers, ensuring your business not only survives but flourishes in the bustling ecommerce marketplace.

Here is what we’ll cover in this video:
00:00 Intro
02:06 Why is Customer Retention so Important?
03:24 Who Should Be Focusing on Retention?
04:03 When Should You Focus on Retention?
05:50 How to Boost Customer Retention
10:34 How to Measure Customer Retention

#CustomerRetention
#Ecommerce
#CustomerValue
#RetentionStrategies
#DigitalMarketing
#CustomerLoyalty
#BusinessGrowth
#OnlineSales
#MarketingStrategy
#CustomerEngagement

[RihabSeb]

Retaining customers is an essential strategy for any business success especially for people who are looking to create a sustainable eCommerce business that can live for years! It is not only cheaper to make an old customer buy from you compared to gaining a new customer, it is only way easier! ( assuming you offer good products and after-sale services).
Shorty said, your customers are your most valuable assets... Work on keeping them and enriching your connection with them!)

[YoLyrick]

Stellar info. Incorporated many of these things over the last seven months and have seen several sales a day and many repeating customers following the release cadence of new products and email trigger automation. (Customer relationship building).

[himanshusaini]

Your dressing sense is way more good than 99% of Hollywood actresses ✔💯

[shafiraramadhani]

Thank you for the tips! Very useful. Nice delivery indeed.

[SusanB]

Loved this so much! Thank you for the tips 😁

[MohdReezamMohamed]

Hi Michelle, great contents thanks a lot

[josedt]

Hi Michelle, I love all your advices.

[RRVSR]

Well explained and all points you mentioned do work to run a business successfully.

[Hey-zrql]

Shopify always blessing us with these videos dw watch out the next big brand is coming😏😏👀🙏🙏💗

[codishaa]

Every business needs to have a customer retention program

[learnwithshopify]

Hey guys, please note that the free trial is now 3 days, after which it will cost only 1$/month for the following 3 months!

[rvinfinity]

Love u mam. U r really awesome in all sense.

[aasiralikhan]

Amazingly explained, great speaking skills! Thanks

[nitichadha]

Strategy maintaining relationship reach goal values more save money make money acquisition strong retention strategy attraction add value nurturing existing grow healthy average value.

[HaHa-glzn]

May i ask resource of the information at 6:23

[h.k]

What matrix is she refering to at 3:38?

[cooktan]

i think this position is hard for a beginner like me. thank you for sharing.

[scrappegal]

But HOW to get these automations in place? :O

[tommytuomaala]

designers sell their handycraft. automatisation is good for sustaineability and customer loyalty. sometimes prototype sales is price sensitive. othetimes price insensitivity is gained by brand value. handycraft is non automiseable craft why unique products can not gain a next customer and every customer is new.

[happycandy]

to many online scammers for dishing out refunds when there was nothing wrong in the first place