Mastering Generative Answers in Copilot Studio

Generative answers is one of the most powerful features available in Copilot Studio, enabling you to create an instant AI bot to search and access to your business data - but so many users get stuck with less than impressive results when they plug in a website, document or SharePoint site for the first time. This video full of real life hit and miss examples will get you over that hurdle to help you understand what you can achieve with generative answers, as well as what's not possible, and why, and equip you with the skills to get the most out of it.

0:00 - Generative Answers in Copilot Studio
1:29 - How generative answers works
3:49 - Conversation boosting topic
5:31 - Limitations and options
7:13 - Public Data - Website
8:52 - Content moderation
9:54 - Error message - I'm sorry I can't help with that
12:36 - Uploading documents
14:18 - SharePoint and OneDrive
17:05 - Custom instructions
20:55 - Prompting
23:38 - Multi turn conversations
24:46 - What matters the most to optimize generative answers

-----------------------------------------------------
Connect with me:

[ArafatTehsin]

Top video on this topic so far, Lisa. Once again 💯

[EquityEd]

Another great and informative video, I am really getting into Copilot as a result of your videos, I can see what an amazing benefit it can be for any sized organisation. Keep up the wonderful work! I always look forward to your new releases. Also, as a fellow Australian, so good to hear an Australian accent on YouTube, as well as the familiar cultural nuances and humour in your discussions.

[TomFrost]

Thank you Lisa. I appreciate your style and approach.

[andrewgrischenko]

This is so helpful, thank you, Lisa!

[kurtmartinsen]

That was a fantastic video. Thank you I hope to hear more updates.

[DeployJeremy]

Great video. Retrieval is key in all of these scenarios, and the system prompt is also part of prompt augmentation. Nice explanations.

[BizzInnovate]

Hi Lisa.Thanks for sharing Crisp and clear stuff. I will be happy to see video on "Create conversational plugins for Microsoft Copilot (preview)"

[DanielChristian]

Great video. I loved how you said, "...sometimes the experiences are a bit MEH"...NAILED IT!

[wmbassyouni]

Thank you for this video, one of the best on the topic. I have been trying to get up to speed on copilot studio for implementing at my organization. I am struggling with is how to have the Copilots setup through studio actually default to the knowledge contained within the GPT model if its not available in the documents or public websites. Instead, it seems the copilots are devoid of any knowledge unless sources are added even though the 3.5 model is a vast repository of human knowledge.

[andgo-fabian]

Hi Lisa, thank you for the video! I wonder, what would be the difference between using sharepoint with our documents compared to preparing a vector store using AI Search as you showed in one of your previous videos?

[jatinparmar]

Hi Lisa,
thank you for the video.
I was wondering is it possible to get prompt suggestions from the response provided by the bot? So that the user do not have to think about their next prompts

[vkkpp]

This is awesome Lisa, Will you be able to help how to integrate this with teams.

[joernbuelow]

Thank you Lisa for your very helpful insigths. When it comes to Prompting I wonder if it wouldn't be helpfull to wrap the user input (variable) in a prompt context a bit simillar zu "Custom Instructions" bevor sending to the Generative AI? This could be based on the topic. Could that make sense?

[alexchandler]

Great video! I'm actually trying to build something like this and targeting the first response to be using generative AI and if that doesn't sufficiently answer the user's questions, I then want to use power automate to prompt several options to choose to provide a link to a sharepoint page where to find more information. Any ideas how to do this?

[seedon]

Glad to Watch your video!
I'm from South Korea user, if you don't mind, I want some Eng subtitle for foreign subscriber :)

[jaspersiegmund]

Great video! I've been playing around a bit, I'm not sure whether Copilot actually does multi-turn conversations. It seems like with each pass of a topic it rewinds and starts from scratch again, unlike something like ChatGPT technology which will 'remember' things because it's fed the entire conversation on each new message within that conversation. I've built some bots based on the bot framework (which seems to be the underlying tech here) before, calling out to an LLM just seems to be an add-on to that technology right now, calling out to it when you reach that card, but only providing the context and prompt you enter into the card and not the rest of the conversation. I suspect the example where you made it work was just luck where the LLM understood the prompt enough to give you a fitting answer.

I really love where this is going, but at the same time we're definitely not there yet. We would really need the LLM to have the entire conversation as context in order to provide more powerful ways of interacting with it.

[qrsl]

I wonder when ask the end user the citation in SharePoint appear other pdf no have related it?

[markshark]

Is there any comprehensive comparison between uploading a document through dra&drop option and connecting do document library ? I read somwhere that "when connecting copilot studio created chatbot to share point site SharePoint doesn't index / vectorize / chunk the data". I Actually get very good results when uloading the documents locally. Do you have any good info or links on that ? And of copurse, thank you for your remarkable contribution in understanding these new solutions.

[guyisashar]

Hi great video,
I have question regarding the generative answers,
is it possible to use generative answers for searching data inside video files or stream, or in transcripts that are stored in SharePoint?
the main idea is to give a time stamp of some topic that is explained in the video

[LontraD-gygj]

@LisaCrosbie Hello, when you use the Ia generative it goes to the MS team authentication, and the data qhen search works. and When you select the SSO as manual manual authentication when ask a question it does not work, anyone know how to fix it?