Resolving Power Problems with Ring Video Doorbell Pro (formerly Video Doorbell Pro 2)

If your Ring Video Doorbell Pro isn't receiving sufficient power, it may not function reliably or experience poor video or audio quality. Follow this simple guide to correct doorbell system power issues, so your Ring Video Doorbell Pro can perform at its best.

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Answer the door from anywhere. Ring blends convenience, monitoring, and security all into sleek, simple-to-use devices. Ring is on a mission to make neighborhoods safer – starting at the front door. With our world-renowned Video Doorbells, convenience and peace of mind are always at your fingertips whether you’re home or away.

#RingHelp #DIY #SimpleSetup

[tapanpanwar]

I want to say Thank you to ring support for their amazing customer service. Got the ring doorbell last month and even after charging it a whole night the battery was showing low after using it just for one or two hours. I called the support team and they replace the battery within one week. A happy customer now!

[RungAtATime]

It should come with a Ring chime included, instead of making people buy something extra for a common problem.

[slimm]

How about a video showing how to add the Pro Power Kit to a hardwired Pro that the doorbell wires go right to the transformer. New home and no chime and I’ve lost all power to the Pro. Checked my transformer and it’s shorted. Hoping my back door doesn’t do the same...

[brycemaxwell]

If you read this and have the problem with it not going into setup mode you need a new transformer or a plug in transformer that is 24 volts. Ring advertises 16v as an option but recommend 20-30v.

[RecklessCoot]

How was this helpful? It doesn’t say what to do if bypass did not work.

[lifeinmexico]

I had the original ring and then upgraded to the Ring Pro. I loved it until it stopped working recently. It is disconnected and seemingly has no power even though the transformer is working perfectly. The reconnect button doesn't respond and there are no lights on it at all - indicating to me a lack of power. The app shows 3996mV voltage. My chime and chime pro are still powered and connected to the network, but the Ring Pro itself appears to be dead. Unless this can be fixed, does anyone have a recommendation for a more reliable video doorbell?

[seansavage]

What a load! How about Ring design a product that works with most peoples homes? I was up until after 10pm with a tech trying to resolve this problem last night Now I get to root around my attic this evening to look for my doorbell transformer to replace.

[VOLTRONDEFENDER]

I used a 18v plug adapter and was suprised in the app it said it was 15v even though its rated 16-24v It did say the power was good power, as I had it directly wired without any doorbell inline with it

[chris]

I need to connect the Ring Doorbell directly to the transformer. Is using the bypass mode on the powerpack a similar concept to using a resistor. I am asking to ensure there is not too much power being supplied to the doorbell from the 24V transformer.

[hankdierschke]

My ring pro suddenly stopped working. It’s getting 19 V to the back but if I try to sync it to the Wi-Fi nothing happens. I short the two wires together my indoor bell rings. Looks like it just died.

[Boricua]

I like to know if I can have one install in the front and one in the back but there help sucks. they keep asking me for my email address in order to answer any questions.

[jiyounglee]

Am I unluckiest one? Still no power... used properly 3 weeks out of 4 months and 3 devices replaced. after 2 days good running with a new device it has been dead for 6 days...the last health report says good power. The whole house is rewired, no chime at home and all other powers work well. I am in London. Is it a London thing or just very unlucky? I am very frustrated....anyone from London who is running it well have any advice what to do?

[mrcqql]

What is the purpose of the Power Kit? can I install the ring without it?

[joehoang]

Hello, I installed my ring doorbell pro a month ago and it worked fine, the ring doorbell rings when pressed and my internal bell also rings “ding dong” right away, now when i press the ring doorbell, it rings fine but my internal only rings “ding” and delayed the “dong” for about 20 seconds. What is my problem ?

[sonnyimbimbo]

My ring doorbell stopped for Unk reason, replace transformer ring turns on for a minute or so and goes out I have Power at ring and have wireless router right inside doorway. It worked for about a year and a half. Not sure what’s to do next. It was nice while it worked.

[squeezy]

I keep getting phantom chimes everything hooked up correctly

[sienashawver]

Ever since a thunder storm our doorbell always rings through the night by itself. But not during the day which is odd.

[elcoqee]

Does this procedure correct WiFi connection issues. I have WiFi up to 150 Mbps and downloads of 12 to 14 mbps but it keeps saying I have no internet. I have rebooted the router and the ring pro but still no connection even when it’s able to find several WiFi networks including mine when searching for a signal. It’s connected to my phone with the voltage showing “Very Good” and signal strength of RSSI-52 consistently. It’s also able ring my home’s doorbell with or without the V2 adapter.

[VermillionPlays]

My app doesn't say voltage. It says it's hardwired but has 3% battery.

[pbns_]

So, this video explains how to resolve power problems by completely bypassing the home's doorbell? That doesn't sound like a solution. I've been using this doorbell camera for several months now. Love the camera, hate the fact that I was never able to make my doorbell work. Replaced the transformer, replaced the entire doorbell with a new unit, nothing worked.