Freeze Dryer Maintenance: I Can't Believe What Happened!

In this video, I dive into the world of freeze dryer maintenance of your Harvest Right Freeze Dryer. Things don't always go as planned, and I encounter an unexpected issue. But don't worry, we'll navigate this problem together, learning valuable lessons along the way. If you're a freeze-drying enthusiast or just curious about the process, this video is a must-watch!

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[stacywest]

Awe man I’m so sorry that happened to you. I’d be in tears 😭. I can say I had issues with my HR and the mTorr’s not getting low enough. HR was amazing with their customer service and I had the issues resolved within a day or two. They didn’t leave me alone till I confirmed my FD was fixed. Praying yours gets up and running as quickly as possible.

[fishinforfun]

I updated mine, as well. It didn't want the thumb drive that I had. It said it was too big at 32GB, I had to drive to walmart and get a 16GB thumb drive. Cost me $3.88! But, it actually worked! You have to 'unpack' the file that you download from the internet. Make sure that there are NO other files on the thumb drive and don't put the file in a folder.

[Dannieat]

Very good videos. Thank you for the information. Have you ever heard of ElectroStatic Discharge? I suggest everyone that touches any device with a micro computer chip ( freeze dryer, cell phone, tablet, and some toasters ) in it, look it up and be aware. Some examples are: the tickle when you touch a light switch in the winter, the crackling when taking clothes out of a dryer, crackling when you rub a cat in dry air, and last but far from least the lightening in a thunder storm. I recommend that everyone discharge themselves, by touching one of the shiny metal surfaces on the front of the Freeze dryer that has electrical connection to the ground of the outlet before touching the USB port. In low humidity conditions this might benefit the touch screen. At the very least, avoiding an ESD will not hurt the electronics in the freeze dryer. Again thank you for the videos.

[tom_greenery]

Oh man hope mine runs all good. Just plugged in for the first time. About to run some bread like it says.

[nbbalance]

I really hope you fair better than me. My machine is less than 3 months old and nothing but problems. I live in NJ and it took 3 weeks to get a replacement sealer. Mine was bad out of the box. Mason jars worked but the plastic vacuum sealer bags didn't do a good job and i threw out a lot of food. Thank you Harvest Right. My bottom shelf doesn't heat up. First thing they tell me to do is go to home depot to buy some corrugated plastic and tape! Over $3, 000 brand new out of the box and now i have to go to home depot to buy stuff to fix a broken machine. The vacuum sensor is now broken. Now i have to hit the reset switch every time i need to run the machine. The reset switch is on the back of the shelving unit. FYI the rivets holding the switch in place have broken (HR told me to take it apart to check the wires for the not working heating bottom shelf) and I'm a little miffed. The customer service rep told me the shelves would have different temperatures and mine was fine. Top shelf 127 degrees bottom shelf 85 degrees! I had to push to get a supervisor to agree that the temperature was out of normal deviation. Still waiting to find out what will happen.

Hopefully you only need a reboot and no parts. If you need parts, I'm sorry. Thursday you talk to the rep and he will put in a ticket for a replacement part on friday and tell you that a tracking number will come when it is shipped. If you are lucky you will get the tracking number on Tuesday saying the shipping label has been created and ups is waiting for the package from the shipper. You will call on Friday because the tracking is updated. The service rep will tell you that they generated a ticket and its shipping problem. You will ask to talk to shipping and they will tell you that you can't talk to shipping and the rep has done all they can do. You ask to speak to a manager. The manager says they will follow up. The next Tuesday they will ship the package usps ground as slow as possible. Three weeks after you report a broken part you will get a replacement. I live in NJ i hope you do better than me.

[angelataeschner]

Yes, I had a rough start with mine. It was about a year until I was able to run a successful load. The machine went back and forth 3 times. I’m not that technical and freaked out when they wanted me to open the back. I striped a couple bolts (well, they used too many bolts anyway). I bought the large because I didn’t want to regret buying a small and wishing I had a large. Plus bought the oil free pump because I didn’t want to change the oil (which turned out to be a very easy task). I paid $5k for a large and oil free pump. I finally got it started and during a conversation when hearing they were having a sale, asked, “How much for the large?” “$3600”. To which I replied, “SOLD!” I have 2 machines! The first gave me so much trouble and spent too much time being shipped back and forth that I figured if I had a second, I wouldn’t lose any f/d time. Now I can’t freeze the food fast enough! I buy prefrozen food like meatballs, shrimp, potatoes O’Brien, etc. I have 5 sets of trays. My favorite item to freeze dry (which I really banged them out since there is a short 3 mo season on) is egg nog. One load will do 2 1/2 gallons of milk. Other technician jobs I had to do is put silicone on a part inside and change out the touch screen. The last time one went down (the first one that caused me trouble) I had to pay $400 to ship since it was out of warranty plus parts and repair fee. Then when fed ex was supposed to deliver it, lost the f/d. HR had to ship another. Then a week later fed ex called to set up delivery of list one! I do bad wanted a third machine. If anyone thinks of getting one, use the heck out of it for the first year while it is under warranty.

[hdavis]

Looking forward to your resolution. That is so stressful. I had to call HR a couple weeks ago with an issue. Not the same problem but it did get resolved within a couple days.

[shastafahnestockstyers]

Wow cancelled that’s ridiculous! I’m up here at FWW and we go down to Anchorage all the time. I heard they’ve been having issues getting the plows. Well best of luck on getting the harvest Right back up and running! No issues with ours yet Thank goodness ❤

[elaineoutdoors]

Bummer! Hopefully its an easy fix. Whatever videos you decide to d, ill be watching. Best of luck

[KarenShady-lb]

Ooooh noooo I hope you get it fixed soon. that’s one of my big worries living in Australia, that something will go wrong with my HR, and there won’t be anybody to fix it here… that’s snow looks so pretty. We very really ever get snow here and I just love the look of it, but, on the other hand, hate being freezing cold.lol… we are on the tail end of summer here, but, not too hot today, but expecting a hot weekend…. 37-38 degree Celsius, which I think is around 100 Fahrenheit.

[mymewow]

Ive had to contact HR for issues, and they were able to walk me thru the issue. Hope they are able to fix yours without too much of a holdup!

[ReelReactions]

Use a large paperclip on each corner of the tray rack to hold that coreplast in place. Works for us.

[nathanbowlby]

Cant wait to get it back up and going hopefully soon

[leowilson]

Have you tried disconnecting and reconnecting your rack inside. I would also unplug and reconnect both ends of your power cord.

[tamarec]

So do you really have to update if you're not having any trouble with yours? I don't want mine to be down. Mine goes 24/7 except when we're vacationing and I love it!

[kristenwahlstrom]

Looks like Michigan snow, less the mountains 😂

[JenniferClements-vwyf]

That’s a bummer. I hope it turned out okay. I’m sure I’ll eventually see the next video. How often do you empty your bucket?

[carebear]

You can do it! Sorry about the problem😅

[kayross]

Yes, I had that problem. My screen actually froze after I ran four batches already. They didn’t know if it was the screen or the motherboard so they ended up sending me both.
It was pretty simple to take about a week to get my part. I was putting in the motherboard and broke. The little part of the ribbon goes in so they sent me a new one so later I got it so far everything has been running really great. I’m really afraid to do an update on my software. Something like this might happen and I don’t wanna be without my machine.
What was the news that he was going to give us about Harvestright doing something the first week in February? Maybe I missed it. Thank you for all your videos and the scenery. That’s the only way I will ever get to go to Alaska. A long way from Kansas.

[exoticsteven]

Double sided tape holds the insulation right on 🙌🏽🙌🏽