How Do I Issue a Refund in a Dispute?

You can offer a partial or full refund. Issuing a full refund automatically closes a dispute.

If a buyer accepts a partial refund offer, we close the dispute. If you offer a partial refund of less than the buyer requested, the buyer can accept or deny your offer.

If you refund a payment for goods or services, there are no fees to issue the refund, but the payment receiving fees aren’t returned.

If your PayPal account doesn’t have enough money, we’ll request it from your primary bank account. In this case, it usually takes 3-5 business days for the refund to complete.