DKOldies Made a BIG Mistake

At DKOldies we are always looking to improve! We have a one year warranty and great customer service staff. If you ever have any issues with your order reach out to us and we'll help!

#dkoldies #smallbusiness #nintendo

[Shuzo]

These guys are crazy good at marketing. Imagine if they were as good at providing service and getting their clients what they paid for.

[Duskets]

“And since your complaint got picked to be filmed, we’ve started hunting down every rat in the Tri-County area.”

[dustindixon]

I ordered a bundle of Xbox and PlayStation games around the holidays and one of the Xbox games (Fable) arrived damaged; unfortunately, upon reaching out to the DKoldies team they told me to pay for shipping back and then they’d send me a replacement…not sure when this policy changed like in the video lol.

[tomt]

"What can we do to stop this from happening?"
"We're going to perform another half assed check"

[Valor_]

He is gonna get $1 store credit and a free keychain

[evanfeist]

This is a good acknowledgement, but the problems are deeper than this. Numerous videos show what condition these consoles are sent in, prices aren't anywhere close to being appropriate for the condition of these items. I understand making a profit but 2-3x market value is absurd even with free shipping on large purchases.

[ShaferScott]

DKOldies staff need more snacks so they stop chewing on controller wires.

[marioluigi]

And since your order got picked to be filmed, i'm charging an extra $100 on the Uncleaned Sega Genesis

[D-Clutch]

“So how can we stop this going forward?”

“Well, we would have to actually do our jobs…”

[digitalcyborg]

“Looks like this one slipped through” That’s about every thing you sell

[Rippervain]

They forgot to mention the part where the customer still pays for two controllers

[DanKeating]

we’ll send you a new controller and charge you $1000 for sending us a letter

[kalahnwade]

You can't say a mistake "slipped through" when every order ends up being a mistake. Awful.

[christofermarlar]

Imagine what it’d be like if you guys put the same amount of effort into refurbishing your product as you did trying to avoid the criticism

[wildlyfe]

This guy is just a hired face for the company and that’s it. If I were him I’d take the money they paid you and run my boy. They’re making you look very bad.

[edgarortiz]

And since your order got picked to be filmed, I'm filming it.

[shadowblaze]

When you’re in trouble, just act like Steve from blue’s clues

[SILVERCHAOSVT]

“We are sending you another controller” proceeds to send out another third party shity controller 😂😂

[Mmabum]

I love how Justin answered his question. “ Umm maybe add another check?” 😂

[dzphotographic]

The office looks like a condemned goodwill donation center.