Speak up even if your voice shakes - Objection Handling - Ambitiously Intuitive

Rejections sucks…but the worst objection, is the one you fail to address head on.

There’s been so many times when teaching people how to overcome objections, that folks say “yeah, I’ve got this” and then when it comes time to actually put it into practice, they freeze. Usually, because most people have a fear about how other people perceive them, and a deep fear of rejection. People rarely remember what you said, but they do remember how you made them feel.

Jordan Andersen of Ambitiously Intuitive tells a story of a time early in her career in her early 20s that helped her grow, and one she won’t forget. There was a time she got screamed at, by a customer (who was likely having a bad day) and she was too timid to speak up and defend herself. We’ve always been taught “the customer is always right”.

When asked what she would do differently now? Well, her skin is a bit thicker these days and would approach it completely differently. 1. She wouldn’t have walked away. 2. She would not have let him speak to her that way. 3. She would have tried to de-escalate the situation to find out where his anger was stemming from and where the actual concern stemmed from, because his emotional response wasn’t actually about Jordan.

In “The Four Agreements”, rule #2 is Dont Take Things Personally. What people say about you, tell me about them. How you respond, tells me about you. “You are never responsible for the actions of others; you are only responsible for you”