From Call to Assistance, How 911 Dispatch System Works

In the United States, you can summon emergency help from police, firefighters or an ambulance by dialing 911. The first such call was made in 1968 in Haleyville, Alabama. In 1999 Congress directed officials to make 911 the universal emergency number for the United States. Since then, emergency operators have answered more than 240 million calls a year. Lesia Bakalets spent a day with 911 dispatchers to learn about the job's rewards and stresses. Anna Rice narrates her story.

[ebdhudnav]

So a call center where their employees actually matter.

[MattCantSpeakIt]

"It looks like an ordinary office building". Right. Lady has SEVEN screens. That looks TOTALLY normal.

[moongoddess]

No pressure. Jeez. Thank you dispatch. 🙏🏼

[AnonDrewT]

My call center, we take the calls AND dispatch them. 3 dispatchers, covering 35, 000 people in 375 square miles. One person on city police, one person on county police, one person on EMS, and any of the three cover fire. We also will cover for each other if someone is on 911.

[michelesanpietro]

In Italy, we still have different numbers, although all similar to each other: 112 for carabinieri (military police), 113 for police, 115 for firefighters, 118 for medical emergencies.

[kennethbowers]

If someone's breaking into my home my 911 is under my bed in a case

[rhwinner]

Breaking: Mount Everest to initiate 911 service for the popular travel destination. Hikers will be able to use call boxes installed all along popular routes to the summit to summon assistance in the event of an emergency. Officials said average time for sherpas to respond will be approximately 3 weeks.

[tashacraver]

In my life time . I have did hospital dispatcher.But was not as complicated. As 911 dispatcher. But I really enjoyed hospital dispatcher and a being a Security Officer for the Mental health services.

[christinafast]

Wow! I never knew this is how it all worked 😮

[infinitidefence]

The one sentence very popular in usa that pizza delivery go faster then police in Usa

[DavidSmith-qose]

We seldom get to see the success stories, but some of the bad ones really annoy me. What is with 911 operators always asking callers to repeat everything?

[CadeMilesgaming]

It’s called the fire department this is America not London

[nativerain]

Well Oregon needs to screen their 911 operators a lot better because I know for a fact they have a major druggie working for them. I was shocked to hear she was hired. I feel bad for the people that will call her for help.

[RamminTokki]

Keyboard warriors + DND players = 911 operator

[killnaomi]

1:41 bruh y she got dat lil smirk on ha face talm bout dat crazy s**t ???😭😭🤣

[FknNefFy]

Try hey should do away with the typing and allow the dispatcher to confrence in the operator on mute so they can hear what’s going on for thenselves

[jbirdnelson]

Yeah, it's an emergency!
I'd like to order a pizza!
I'm starving to death!
Pepperoni, mushrooms and anchovies!
And make it within 15 minutes!

[sorry]

I just thought about how you can stop swatting in all smart devices it should be a dedicated app 911 service and everybody should register for the service address phone number you know all the information just in case you need the service because he's fake phone calls are getting people killed and also if you don't register the service don't work cuz it's getting out of hand

[sketchtv]

I'm an indian how can I apply for this post because I have 2 years experience

[MyraAnneFox.]

Florentino E Corley September 15, 1961 to June15, 1993 car crash claim his life at the scene S.P.4 U.S.ARMY unfortunately the other passenger survived at age 31 Florentino dies