How to Make an AI Customer Support Phone Line in 3 Minutes (w/ Knowledge Base)

In this video I'll be teaching you How to Build an AI Customer Support Phone Line in under 4 minutes using Air AI. AI voice assistants are all the rage right now, with platforms like Bland AI, Air AI, allowing anyone to make AI voice bots for their businesses to make calls for them or to answer inbound calls also. If you want to learn how to build an AI Voice Bot for Customer Service to sell to businesses or how to build an AI calling system to automate your own business then this video will be extremely valuable.

[thecryptocoach_]

Thank you, these micro learning videos are excellent. Straight, actionable and not overwhelming.

[marjoelectronlibre]

Amazing Liam! Nice sharing, so useful, thanks!

[Falkenbergo]

This is so helpful. Liam you are the man. I hope its not to late to make an AI company start next year?

[Monster.Motivation-ijdf]

Liam out here with Gem after Gem. Love from Melbourne Australia my g

[CoolVibes]

The current issue with these AI agents lies in their delayed responses, causing them to feel non-human. However, there are two potential solutions to this problem:

Solution 1: Incorporate filler words such as 'Yes' and 'Ummm...' into the agent's response framework. By interspersing these filler words until the actual answer is ready, the AI can mimic the natural pauses and hesitations typical of human speech, thereby reducing the perceived delay.

Solution 2: Implement an assumption-based approach both at the beginning and during the response process. By anticipating potential customer responses and preparing suitable follow-up responses in advance, the AI can significantly shorten the time needed to generate a relevant reply. This method enables the AI to swiftly recognize and adapt to expected customer inputs, streamlining the conversation flow and enhancing the overall user experience.

[SaminYasar_]

Awesome vid Liam this sector is gonna be so huge

[aimattant]

That's the update that I have been waiting for. At last. Knowledge base. I hope it lives up to the new update and does perfect calls without robotic inbound calls. I will check it out and see what it can actually do. If it does it well. I will do a video and service on this for potential clients for sure 🎉🎉 But with what I have seen recently, I am not convinced yet. I wonder what LLM air ai works on?

[BrockMesarich]

The days of annoying customer service robots are soon to be over. These AI customer service agents are going to be even more helpful than an actual human! Fire video as always! Say hi to your sister for me (;

[shortsegments]

Thanks for this tutorial.
Question: the Twillio Website creates the phone line, which then connects to your bot?

[vinces]

Nice video. Instead of referring the client to support, can we ask if they want a callback and capture their contact details interactively as party of the call or is that not a feature of Air?

[ascension-spiritualawakeni]

Thank you so much for your expertise and mentorship!!! Earlier you had a video of “AI Voice Appointment Setter” and now “AI Voice Knowledge Base or FAQs Bot.” Is there a way to have the same number for both or would it be just more simple to have separate numbers?

[alefermin]

As much as I appreciate the work you do Liam, I think it’s not totally transparent that you constantly edit out the wait times for the AI to respond

[hannesheinemann]

Hi Liam, if I understood correctly, you can use this tool in all languages using the PDF document you upload. Is that right ?

[darshitmehta]

Can you please make a video for the python openai and whisper for the phone calling agent.

[shortsegments]

Can you link to a FAQ page as a knowledge base? Or does the knowledge base have to be a file?

[mamadoulamaranasow]

Thanks bro for this tutorial. I think I'm gonna create it's French version for my YouTube channel Commarketing AI. No problem with that ? Otherwise, I'd like to know what software do you use to record your screen ? Thanks in advance

[robinsondigital]

Do the phone numbers only work in the US

[tesscreatives]

Hey, do you know if one works in dutch?

[boicom]

This is nice. However, is there a solution, more like an Ai Omnichannel, that wherever the customer is reaching in from, call, email or chatbot etc, the Ai can remember the previous conversations and transactions made to continue the conversation smoothly.
It would also be great if the Ai can, scan one's website for updates or availability in the case of a booking website, and send an email if the customer had requested for some info and provide the requested info during the call. What do you think? Is there something like this available?

[Smail-AI]

Awesome ! Do you think Air AI is better than RetellAI ?