Analyzing data from Likert questions and calculating net promoter scores

How to analyze data from Likert questions using mWater / Solstice and calculate the Net Promoter Score (NPS). Likert questions are often used when you want to assess the degree to which someone agrees or disagrees with a statement. The NPS is often used in business and marketing, but it is increasingly relevant to international development when we are pursuing a behavior change or market-based approach.