McKinsey PST - Root-cause Reason questions

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McKinsey PST is a hard hard hard test ... but not anymore when broken down into question types ... And we are the first one to do just that. Let's tackle the second one, accounting for about 13% of the McKinsey PST! Happy learning!
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Question Types, Study Plan and Mock Test for McKinsey PST:
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Hope to see you in the next video!
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Time Stamps:
0:00 Intro
1:13 What is Root-cause Reason?
2:08 Question formats
2:27 The logic of Root-cause Reason
3:08 Examples
5:26 Outro
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These videos are much better than the actual webinar McKinsey conducts on PST

jkf
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So, 3 is the right answer in the example? If yes, why not 1?

gfr
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Thank you for the video! I think this will help me alot for the  test about change management!

jaewonsong
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Hi Kim. I sincerily appreciate all the work you have put into this, but I must say that this example's video is not good.
The ways presented to identify the right answer do not hold a direct correlation with the given example, can you explain what would be the right answer and why?

franciscojurado