Integrate Jira and ServiceNow - Step-by-Step

In this longer format video I show each step (and misstep) in integrating my personal Jira instance with a ServiceNow instance. While the integration instructions provided by ServiceNow are a starting point, this video shows how it's done with mistakes and all! #servicenow #jira #atlassianjira #atlassian #integration #agile #agiledevelopment

[mangeshfuke]

Superb!! I can't tell how much this video helped me. Thanks a lot.

[DrxThmSklnst]

Hi Justin, quick question when the incident is created in servicenow and it will be postedto JIRA, the reporter shows "ServiceNow", how can i show the requestor/caller in the reporter field in JIRA?

Thank you so much!

[somyagupta]

plugins: atlassian JIRA integration for Agile Development i am not able to see in my washington PDI instance, Can you please suggest what need to do

[sandpreddy]

Hi @Justin, This helped a lot, am not sure if you already have mapping fields video anywhere.
i wanted to sync Jira Status field and Servicenow State field. How can we do this?

[AvinashDeveloper]

altassian plugin is not avaliable in my PDI, what to do

[mribin]

Wow! What a great tutorial. Thank you very much for this great work. It helps me a lot with my work

[justaxflyguy]

Hello Justin. Hoping this message reaches. Would like to chat if possible about some fields populating thru Jira spoke. Primarily how to map assignment groups to projects and such from servicenow incidents to Jira stories. Is this at all possible? Thanks

[ChandraRawat-vind]

When we create Story in ServiceNow by using these steps it is not creating story in Jira side, please review the vedio and add these steps

[vsee]

Justin, thanks for the amazing content!!
Can you help me with some questions?

1) Is there the possibility of integrating with the incident table? For example, when we create incidents through them, are cards created in Jira?

2) Can all of these plugins be installed and tested on a PDI?

Thank you very much for sharing your knowledge, your videos are great!

[dimag]

A fantastic video. I love the way you go through it live, running into issues, talking through problems, solving them and explaining everything.

[karthikrao]

Hi Justin, thank for the video. quick question is there a way alert any teams in Jira or SN if the integration fails via webhook. Failure in failure on Jira side webhook

[srinivasanr]

Hey Justin, Atlassian jira for agile development is not available in plugin. so does this not work for PDI

[Tony_]

Thank you for the video.Justin!

Question that you might know the answer for:
Does Jira - SN integration supports SPM (mostly Project management) module? I.e. projects which are managed in ServiceNow SPM (PPM) will be synced with Jira's relevant module?

Thanks in advance

[chuym]

Justin thank you so much for this! This is the help we needed to get it connect. One problem I encountered is when I pressed UI Action to Discover Projects and my projects were pulled in, none had a mapping for Story (rm_story). There were other mappings, just not story. I saw your other video on how to get field mappings and that makes sense. However, I don’t know how to get the “External Table” and “External Table Name” values to create the story mapping in SN. I don’t see where I can get those values in the flow execution payload; doesn’t appear they are there. Any help is greatly appreciated!

[obianujunwaallen]

Hi Justin, i tried to recreate this but i got stuck in Jira import requests tab, the create mappings has a state of "processing" for over so many hours so how can i proceed with a project that the mapping config is empty ? any thoughts please ? or videos' where i can learn that ?. Thank you for your great videos by the way, they are awesome.

[divinennaemeka]

does this work for jsm to service now too?

[Yoyonu]

Thank you. That's really helpful.
If you have any architecture diagram for this integration?

[seyiagboola]

Please, i cant see the Atlassian jira integration in my PDI

[durbanite]

Thanks Justin for this great video. I am currently working on a project to build a bi-direction integration between ServiceNow and Jira and while researching I came across a video where you can integrate incidents directly into Jira using the integration hub without first creating / converting incidents into stories in agile which seem to be the case here since this out of the box integration only integrates Jira with agile 2.0. I was therefore wondering which integration would you recommend because the integration hub one is bi-directional too. Kindly advise please