How To - Configure a bi-directional integration with Jira with integrationHub and Flow Designer

Learn how to manage issues, users, stories, and groups in Jira. Retrieve Jira data to use in a flow.

IntegrationHub Data Sheet:

[parfaittanny]

🎯 Key Takeaways for quick navigation:

00:00 🚀 Installing Jira Integration Hub Spoke
- Installing the Jira Integration Hub Spoke in ServiceNow.
- Creating a credential for connecting to Jira using an API token.
- Setting up a connection to Jira in ServiceNow.
03:20 🔄 Creating a Flow for Jira Integration
- Creating a new flow in Flow Designer for Jira integration.
- Configuring a trigger for the flow based on the creation of incidents.
- Using the Jira spoke to create an issue in Jira from a ServiceNow incident and linking them together.
05:53 🌐 Activating the Bi-Directional Integration
- Enabling Jira to call back to ServiceNow through a webhook.
- Configuring a webhook in Jira to trigger actions in ServiceNow.
- Creating a subflow to handle incoming webhooks from Jira and update ServiceNow records accordingly.
- Testing the bi-directional integration with Jira and ServiceNow.
13:18 🎉 Completing the Bi-Directional Integration
- Demonstrating the successful bi-directional integration between Jira and ServiceNow.
- Updating an incident in ServiceNow from Jira and seeing the changes reflected.
- Concluding the integration demonstration.

Made with HARPA AI

[priyajagyasi]

why didn't you use API key credentials instead of adding API Key in Basic auth password?

[lmayhead]

15 min to set up an integration - really useful

[parfaittanny]

🎯 Key Takeaways for quick navigation:

00:00 🚀 Installing Jira Integration Hub Spoke
- Installing the Jira Integration Hub Spoke in ServiceNow.
- Creating a credential for connecting to Jira using an API token.
- Setting up a connection to Jira in ServiceNow.
03:20 🔄 Creating a Flow for Jira Integration
- Creating a new flow in Flow Designer for Jira integration.
- Configuring a trigger for the flow based on the creation of incidents.
- Using the Jira spoke to create an issue in Jira from a ServiceNow incident and linking them together.
05:53 🌐 Activating the Bi-Directional Integration
- Enabling Jira to call back to ServiceNow through a webhook.
- Configuring a webhook in Jira to trigger actions in ServiceNow.
- Creating a subflow to handle incoming webhooks from Jira and update ServiceNow records accordingly.
- Testing the bi-directional integration with Jira and ServiceNow.
13:18 🎉 Completing the Bi-Directional Integration
- Demonstrating the successful bi-directional integration between Jira and ServiceNow.
- Updating an incident in ServiceNow from Jira and seeing the changes reflected.
- Concluding the integration demonstration.

Made with HARPA AI

[chandankumarparida]

When ever I’m selecting create issue action, I’m getting an error that “a dynamic action error occurred”. Is there any specific reason! I’m not able to identify the issue

[flowersbeauty]

When I am Updating Issue in Jira it is not updating in Servicenow

[thekandiman]

How did you get the assignee field to populate? I can see from your flow that assignee wasnt filled in on the 'create' jira action and neither was it in the flow as 'assign issue', super curious as the assignee action is causing me real difficultuies unless i hard code the accountid from JIRA into that field. great vid by the way, based my integration off this.

[lingareddyp]

by using this is it possible to send attachment???

[EldonFields]

This was very helpful to me to setup my first integration

[rajrayala]

I followed these steps & it shows 'A dynamic action error occurred.' in the flow designer . Is there anything that I am missing ?

[venkiragu]

Is it available in personal instance?? When I tried I was not able to get it. Even from store I was not able to install that plugin

[shraddhaagrawal]

In my personal developer instance i do not see the "JIRA SPOKE" application, why is it so, from which version onwards is this application available? Do i also need to install some plugin for it?

[SravaniMuppirala]

Hi, When I generate my API token in JIRA, i am getting a very long password which my servicenow instance password field doesnt support . How to fix this

[mayurmalhotra]

Thanks for sharing the Wonderful video and it helped to configure Jira integration. Now I'm facing one issue that If multiple lines are present in description then the jira ticket is failing in flow designer with error "{"errorMessages":["There was an error parsing JSON. Check that your request body is valid."]}". I can see the logs shows text in description in new lines instead of \n. How we can convert the next lines to \n.

[SwarnadeepNandy]

Thanks for this tutorial. I came here to find out how the webhook trigger is received in ServiceNow.
Just to clarify my understanding, the subflow is triggered independently, without intervention of any flow?

[jamesbond-ck]

Why are there no available options when trying to select project key?

[idontknowalot]

I think you're missing the output in the subprocess.

[harshalkharche]

Can I create Incident from Jira? If yes, It will helpful for us.

[wahid]

my incident is not updating from Jira side. Any idea ?

[rickmann]

Thanks for the tutorial. Is it possible to use an existing Jira webhook in the registration process? We have a similar process that was built prior to Flow Designer. Thanks.