APS Leaders Institute: Measuring Outcomes Booster

Measuring Outcomes Booster - What is the difference between an output and an outcome? What type of outcome does your program want to measure? Once you measure, then what? Join the APS Leaders Institute and national elder justice experts as we explore these questions and what APS managers need to know to identify, measure, report and justify outcomes to improve program performance.

Introduction: 0:00
Outputs and Outcomes Review: 3:40
National Client Outcomes Research: 9:59
Outputs/Outcomes Matrix: 23:04