What is ITIL? | Information Technology Infrastructure Library

*What is ITIL?*
ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices and guidelines for managing and delivering IT services. In simple terms, ITIL provides a framework that helps organizations plan, implement, and manage their IT services more effectively. It offers a structured approach to IT service management (ITSM) and focuses on aligning IT services with the needs of the business.

ITIL covers various aspects of IT service delivery, including service strategy, service design, service transition, service operation, and continual service improvement. The framework emphasizes the importance of defining and documenting processes, establishing clear roles and responsibilities, and continuously improving service quality.

Overall, ITIL is designed to enhance the efficiency, effectiveness, and overall quality of IT services within an organization, promoting better communication between IT and other business units and ensuring that IT services support the organization's objectives.

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