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Dynamics 365 Customer Service 2022 Release Wave 2 Release Highlights
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In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in 2022 Release Wave 2. These new features will create a more unified experience for customers, agents, and supervisors. They will include:
- An enhanced layout with Customer Service workspace
- Auto-summarized conversations for Microsoft Teams users
- Preferred agent routing and call overflow enhancements
- Support for voicemail and callbacks
- New automation capabilities for creating and managing swarms in Microsoft Teams
The opportunities don’t stop there! We urge our community to continue learning through the following resources:
#Microsoft #MSFTDyn365
- An enhanced layout with Customer Service workspace
- Auto-summarized conversations for Microsoft Teams users
- Preferred agent routing and call overflow enhancements
- Support for voicemail and callbacks
- New automation capabilities for creating and managing swarms in Microsoft Teams
The opportunities don’t stop there! We urge our community to continue learning through the following resources:
#Microsoft #MSFTDyn365
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