Dynamics 365 Customer Service unified routing fallback queue and diagnostics

preview_player
Показать описание
Unified routing in Dynamics 365 Customer Service uses a combination of AI models and rules to assign incoming service requests from all channels (cases, entities, chat, digital messages, and voice) to the best-suited agents.

This video explains the default or fallback queue for each workstream, and unified routing diagnostics enhancements.

  1. Microsoft Dynamics 365 Customer Service
  2. Microsoft
  3. Dynamics 365
  4. Microsoft Customer Service
  5. Customer Service Hub
  6. CSH
Рекомендации по теме
Dynamics 365 Customer 0:12:50

Dynamics 365 Customer Insights Demo

Dynamics 365 Customer 0:02:31

Dynamics 365 Customer Service | Improve agent productivity with process automation tools

Get started with 0:01:22

Get started with the Case Management Agent for Dynamics 365 Customer Service

Dynamics 365 Customer 0:03:42

Dynamics 365 Customer Service unified routing fallback queue and diagnostics

Dynamics 365 Customer 0:05:34

Dynamics 365 Customer Service unified routing intelligent skill finder

Microsoft Dynamics 365 0:03:41

Microsoft Dynamics 365 Customer Service | Enable site on Unified Client Tutorial

Unified Routing Partner 0:11:39

Unified Routing Partner Workshop - Route emails and cases using Unified Routing

Dynamics 365 Customer 0:04:03

Dynamics 365 Customer Service unified routing skill management

Dynamics 365 Customer 0:03:45

Dynamics 365 Customer Service unified routing diagnostics

Dynamics 365 Customer 0:03:31

Dynamics 365 Customer Service unified routing historical analytics

Webinar Microsoft Dynamics 0:36:03

Webinar Microsoft Dynamics 365 Customer Service - Eine Übersicht

Dynamics 365 Customer 0:01:46

Dynamics 365 Customer Service | Improve customer satisfaction with self-service resources

Unified Routing Partner 0:03:16

Unified Routing Partner Workshop - Send the customer query to the right queue

What is Dynamics 0:09:54

What is Dynamics 365?

Microsoft Dynamics 365 0:02:26

Microsoft Dynamics 365 Customer Service Features Overview

Unified Routing - 0:09:11

Unified Routing - User Setup

Unified Routing Partner 0:09:51

Unified Routing Partner Workshop - Route calls using Unified Routing

Dynamics 365 Customer 0:15:56

Dynamics 365 Customer Service Demo

Unified Routing in 0:20:18

Unified Routing in Customer Service Workspace | #PowerPlatformTV 038

Customer Service Module 1:56:47

Customer Service Module Training in Dynamics 365 | Complete Tutorial Step by Step

Build a Unified 0:16:08

Build a Unified Customer Profile with Customer Insights in Dynamics 365 | Customer Data Platform

Dynamics 365 Customer 0:05:33

Dynamics 365 Customer Service and Dynamics 365 Field Service 2024 Release Wave 1 Release Highlights

Copilot in Dynamics 0:01:26

Copilot in Dynamics 365 Customer Service - Quick Intro

Unified Routing - 0:12:19

Unified Routing - Voice channel setup

Комментарии
Автор

It would be great if you showed how to get to routing diagnostics.

efhalsey