2018 Auto Reliability Results | Talking Cars with Consumer Reports #174

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This week's episode is all about reliability! Each year, Consumer Reports surveys its members about their vehicles to find out how their cars are performing in day to day, real world use. From major engine issues to frustrating infotainment problems, data is collected to find out how vehicles perform over the years. Once we crunch the numbers, we are able to determine which cars and brands are running smoothly, or giving owners constant issues. We go over some of the worst performing cars in our survey, and answer viewer questions about reliability issues they are currently experiencing.

For our full reliability coverage, visit CR.org/reliability

SHOW NOTES
--------------------------------
:30 - How we compile our reliability data

4:50 - least reliable new cars

9:35 - Tesla Model S reliability

16:50 - Question #1: Reliable vehicle for towing & family

20:10 - Question #2: Replacement for Toyota Camry Hybrid

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You need to add Scotty Kilmer to the panel. He's got the data you need.

davidraley
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The best warranty is the one you don't have to use!

jasanmiguel
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Reliability is the primary concern. Most people do not have enough money or time
to afford the extra cost of unreliable cars. Performance is not relevant, if the car is unreliable!

Since no manufacturer has a monopoly on safety, the safety can be factored in,
after a reliable car is selected for potential purchase.

MoonInPisces
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In 2010 I purchased a new 2011 Kia Sorento built in West Point, GA. After 8 years and 80k miles, I have come out of pocket for normal routine maintainance and one battery. That's all!

reaality
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I own a 2018 Honda Clarity and I've had absolutely no problems with the car after nearly a year. I participate in the Honda Clarity forum and what I've learned is that many owners complain about specific issues but after some input from other owners, it turns out that there is nothing wrong but these owners simply did not understand how this new class of vehicle was designed to behave. For example, many owners complain that the gasoline engine turns on when not expected. Virtually, in every case, Honda designed it to activate under specific situations that owners engaged in. I've also experienced these "problems" but in every case, the car did exactly what it is supposed to do. There is one legitimate minor issue, that Honda has addressed, and that's the range estimate when running on the gasoline engine. I really, really believe that the car is very reliable but they simply don't understand how a plug-in hybrid is designed to behave. When it behaves differently than what they think it should, they call it a defect, when it isn't.

sarabeth
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Will you talk about the fire problems with Kia and Hyundai? What's causing it/what models etc. I'll be buying a vehicle next year and rather not have one that bursts into flames.

manthony
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That’s why I’m sticking to what I know.My Lexus vehicles have NEVER given me any problems & it’s as if people are upset by that FACT.

I am sticking with one brand til my last days & that’s only because of my experience with the brand.It’s not to say I don’t like to see other cars from different automakers but I prefer Lexus because its reliability is kinda hard to beat.

penvon
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She thinks like a mom and I love her views.

boricua
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In my opinion people looks at reliability in different ways. For example for some (needless to say the brand) reliability is having maintenance with just doing regular oil changes, changing of Air filter and cabin filter.
For some vehicle brand owners replacing injectors around 30-35K miles is regular maintenance.
Going for a “software upgrade” on rough shifting / transmission maintenance required message on dash at 35-40k miles is regular maintenance to some vehicle brand owners.
Restarting the infotainment system when climate control setting are not responding is not seen as a problem for some. It’s like restarting your computer or phone when it’s stuck.
For some taking the car to dealer for air suspension errors on dash at 30-40K miles is regular maintenance.
Changing alternator in 2years under warranty is a minor fix for some owners.
Replacing radar cruise control sensor under warranty is minor fix to some. (God bless if sensor fails when emergency braking is needed)
I can list many more issues like this. But my point is owners with different vehicle brands/ models have different opinions on regular maintenance vs problems in their vehicles. So the way they look at problems / issues vs reliability is different.

LionRunner
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They should make that part of the saying, "Nothing is certain but death and taxes... and the reliable Corolla!"

deadpoet
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Take me advice from experience as a previous car dealer. 1-Avoid all german cars particularly Merced Benz. There's a reason why a $120, 000 Benz sells for 50% less than it's price 3 years later. THEY'RE A NIGHTMARE TO REPAIR. Those cars in particular were really meant to be leased. If you work in a company, you lease them and write them off as taxes. They then get traded back into Benz which then dump them onto people who have champagne taste with beer money. 2-AVOID ANYTHING FORD. Exception; v8 pick ups. AVOID ANYTHING FORD ECO. NO EXCEPTION. 3. Honda transmissions cab be problematic depending on who serviced them, who they were serviced or if they were even serviced. Be mindful of the service. 4 -NISSAN HAS HAD SOME MAJOR QUALITY CONTROL SINCE THEY'VE STARTED MAKING VEHICLES HERE. MOSTLY DUE TO POOR QUALITY OF WORKERS. THEY AREN'T ABLE TO REPLICATE THE THE QUALITY THEY HAD IN JAPAN FOR SOME REASON.

aky
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I enjoy Talking Cars. Pleasant panel, comfortable pace, informative, and fun.

lklpalka
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Jennifer is spot on! I’ve recently adjusted my thinking after selling my 15 year old suv for a new CRV. Reliability is important, but only part of the equation. Safety and does it do what I need it to do are also important. I’m beginning to think as long as it’s average or better, that’s good enough for me. After all, I don’t plan on keeping a car around for 15 years again. Too many things are improved too often to warrant keeping my family in an older car. If it was just me, I’d have an old beater, but according to my wife, I’m worth more alive than dead. 🤣

rlrnyc
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Toyota had zero issues with the Prius from the beginning, just shows how much better they are than Honda.

pedrofernandez
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1:15 didnt hear anything they said cause i was fixated on the fact that they have 3 mics in front of them but are all wearing lavalier mics

ItsamewillE
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Paid $13000cdn for my 2015 Kia Forte new, has worked well, certainly much better than any Chrysler or Jeep product I've owned. Only issue is we got seriously screwed by the local dealer's service department. Would never go back.

hagbard
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I know it's out of CR's control and everything is just for reference, but wonder if there's enough data (subscribers) to justify its reliability scores segment given a lot of us really depends on CR's findings; then again there's a disclaimer for everything nowadays, so car buyers do DO your homework! Thanks CR and keep the Talking Cars episodes coming (more pure Q&As would be great)!!

u
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Should have an "annoyance survey". Laggy infotainment, road noise, phone pairing issues. Not "problems" but "annoyances".

BTC
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My three most important factors are reliability, comfort/practicality, and economics. I don't really care about driving dynamics or performance.

smallmj
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Good job guys. Great video! I used to think that infotainment wasn't that important to judge or to tie it in with reliability. However, I realize you guys are right. Why? I had purchased a second hand Genesis V8 and it's Infotainment system started failing and I suddenly lost pretty much 80% access to interior light settings, media access, and most importantly, access to advanced heating and a/c settings. The dealership stated that it would cost $4000 to replace and that they don't offer "updates" to their software. This doesn't make sense. No one changes their computer when they have software related issues. I can't imagine what the used car market will be like in the future with all these computerized systems (i.e. LCD gauges, centralized infotainment centers, etc.) when cars have depreciated to the point that it doesn't make practical sense to repair the parts.

ravipeiris