Developing the Right Mindset for Major Incident Managers.

As Major Incident Managers when you have challenges with others it is easy to blame or feel combative, but we need to try to see things from the other person's perspective. Developing the right mindset is so powerful for success and collaboration.
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About MIM®

MIM® is the only professional body dedicated to developing, managing and delivering our qualifications in The Global Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management.
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Adam Norman is the Founder and CEO at MIM® | He is the worlds leading expert in Best Practice IT Major Incident Management®.
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Podcasts

[arindamtalapatra-tnzs]

Major Incident Communication that contains proper impact assessment, restoration plan with ETA, Type of customer communication made etc. can be the best solution. Because if these are in place, then Service Managers are not needed in call.

[zombiedudez]

Thanks for this. Just about to start my first MIM role so this is a nice bit of direction to work with.

[debashismishra]

How to handle escalation for p1 incident from manager to us, please suggest