No video, audio only import problems in Premiere Pro

No video, audio only import problems in Premiere Pro

Dragging a video from the Project panel to the Timeline IS NOT Importing!

This troubleshooting tutorial takes you through all the approved steps directly from Adobe support on how to fix the common problem of importing a clip and only getting the audio and not the video.

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[VideoRevealed]

💢💢PLEASE READ 💢💢
This tutorial is about IMPORT problems, not Source Patching and Track Targeting. (dragging to the Timeline)

[jordanlange]

This shouldn't be an issue on a program that costs hundreds of dollars a year.

[Tenebro]

I found something that worked for me. On your timeline where there is the control for V1 and V2 etc, click on the blue for V1 or whichever, so that it is no longer blue. Then it will probably work.

[sharifali]

Try to drag multiple files (at least two) into timeline. It works for me. last time i had problems with single file import even i put to another sequence still had a same problem.

[HandleXP]

Summary of the video which worked for me:

After launching premiere pro, immediately hold alt and shift for windows, or option and shift for mac. Click on yes to clear cache when a small window appears.


Any ways thank you VideoRevealed! This video helped me understand what codecs are and containers.

[TheLifeOfKieran]

EASY 2 SECOND FIX!!! MAKE SURE V1 BUTTONS ARE PRESSED AND BLUE... WHERE THE MEDIA GOES SUPER EASY DONT WATCH ALL OF THIS!

[marcellalonde]

Love your new organized graphics outlining objectives and solutions, and you are also always using your cursor to show what you are doing in the program and not assuming, and, writing a summary of your solutions ... me thinks you have been not only attentively listening to your crowd, BUT also adopting the changes they are asking. Congrats on your production Mr Wizard ! Oh and should add your tech solutions are always on the Mark ...

[dreonthetube]

thank you so much for uploading this. Been screaming at my computer for hours trying to solve this issue lol.

[yuliylieb]

THE FUNNIEST THING IS THAT Premiere Pro 2022 DOES ADD AUDIO AND VIDEO IF YOU ADDING TWO OR MORE CLIPS INTO TIME LINE SIMULTANEOUSLY. IF YOU ARE ADDING ONLY ONE IT STILL ADDS ONLY AUDIO!

[JonathanNYCity]

Interesting. While none of your solutions worked for me - your explanations got me to thinking and I came up with a solution that worked - thanks to your explaining what the possible problems could be!

I had created a 4K mp4 video with my computer's camera. I was able to import it into my Adobe project but I could not move it to the timeline.

After watching you talk about the codecs, it gave me an idea. So I brought the video into Adobe's media encoder and simply encoded it using the default suggestions it gave me for formats. I then dropped the re-encoded video into my project and it worked perfectly!

Just thought I'd post that here for anyone else who might be having similar problems.

Thanks for your video!

[lgontard]

Thanks to your troubleshooting tips, I was able to solve my problem. I shut down Premiere, cleared the cache (option+shift on Mac) upon re-opening. Then opened the files in QuickTime, selected export as 1080 p and then Greater compatibility (H.264). Imported the files back into my Premiere project file and I can see and hear every thing. Using the latest update of PP. Thanks, you're a lifesaver!

[blu_heron]

This was so helpful, thank you! I've been having so many issues using Premiere Pro on my Macbook. I appreciate how clear and honest you were!

[RobandSijay]

MY question is this: I only have the "AUDIO ONLY" issue when adding a video clip to a project that's currently open and being worked on but ie: adding a mp4 file that i forgot in the beginning, if i remove all of the clips and start from scratch its fine but i can't add new video if its not all imported at once. Any help here? -SYLANT

[franciscoguardado]

If you're still having issues with importing vids, make sure "V1" is turned on for the clip you want to drag into your timeline... The problem I've been having for months was a button away...

[SuperEvilFigures]

Best 12 minutes spent, thank you. For me it worked with the plugin cache reset.

[joenichols]

Dude, this video saved me hours of troubleshooting. I use a desktop computer and am importing a video into Premier Pro. The key for me was that you have to re-import the video file after doing alt shift.. the original imported video still does not work but re-importing after the alt shift does work

[egnarorm]

ive imported 2 videos with the same file type thing but only 1 of them show video

[meherabuddin]

guys just check your V1, V2, V3
if they are disable then enable them

[paylamaxwell]

I immediately tried the shift+alt option and it worked great. Thanks for your help, I really appreciate it.

[annbrooks]

My audio & video files (MTS) will not stay sync, spoke to Adobe Tech and the problem is still not resolved. Shooting with a Sony Handycam AX2000. I use Windows 10 and have the latest updates on my system. Can use give me any suggestions. This problem is with Premiere Pro
2018 and 2019.