Everything you Need to Understand About the New Sonos Update From S1 to S2

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Update :
You no longer need to destroy your older device to get the discount on new Sonos devices.
Sonos stop that procedure few months after they put it in place.

It is now possible to downgrade a compatible device to S1.

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[constantincazacu]

Hi,
Slight correction there, if you have an old generation system and you upgrade from S1 to S2 it is possible to downgrade back to S1, the condition is to have an S1 system with at least one speaker register there (Bridge excluded), if so by factory resetting the speaker or speakers you will be able to add them back to the S1 system / App.

[tothehilt]

Thanks for this video. I have been putting off this upgrade for some time. I have a play 5 which was the first Sonos I owned in 2010. It has been and still is a solid piece of gear. I can imaging what people 40 years ago would think about a $500 speaker that you could only use for 5-10 years - they’d probably think something was in the water.

[reidhuckeba]

I agree - Sonos should be ashamed on the older equipment. The new app should have been setup to work with the older equipment. Great video - thank you

[pedrammolkara]

I just came across your channel today. Thank you so much as I have already learned a few new things about Sonos through your videos. But, I haven’t found the answer to my actual question, which is:
I have recently upgraded from S1 to S2 app, but can’t get my Sonos Playlist to transfer from S1 to S2. I run the Sonos app on my iPhone. I still have my first generation connect and connect amp at home. I called Sonos help line multiple times today but they are clueless!
I found a similar question/comment chain on Sonos website which at the end had no solution for the customer.
Your help is highly appreciated!

[Phantom]

Very true unacceptable from Sonos to stop supporting these products. I am sure Sonos sales will drop since similar Bluetooth devices are catching up.

[raduiordache]

The marketing was handled poorly and created a lot of misunderstanding. We are still supporting S1 systems by releasing security and stability updates for them. Some new features are indeed only released on S2, not because we are trying to force users to update but because the hardware inside those older devices is simply too outdated to reliably run the things we are planning to add. It’s unrealistic to expect a smart speaker designed in 2012 to be able to stream lossless FLAC radio stations, for example.

[Alex-uyzx]

Your insight is appreciated but there’s no way in hell I’m ever buying another Sonos product. For years they’ve had the worst customer service of any tech company and now they are giving the finger to countless loyal customers. I hope the company goes belly up and the executives stock options are worthless. Fuck Sonos.

[aazak]

I have a bridge which is incompatible with my Play 1 speakers what is the alternative product to get this fixed and working again

[rogerbrandt]

How can I play anything on my s9 Samsung phone on sonos, from podcast that isn’t on the app.? Tia.

[elhefe]

The rebate does not require you to get rid of your devices. I have 2 sonos play 5 gen1 and received the 30%, still using them.

[rogerbrandt]

If I woulda known sonos was gonna do this I wouldn’t of spent thousands on there products. Never again.

[funkyzero]

this right here is why I stopped expanding my sonos system and won't buy anymore, and am slowly replacing it. I can understand not developing anymore firmware for the old devices, but nixing them from the central app is unacceptable, and a bad move... spitting in the eye of customers who already paid too much for something in the first palce for the SOLE purpose of integration. discontinuing the remote was bad enough and almost made me want to ditch it, it was REAL close call. But this was the end of my love of sonos. It's over for me, I'm moving on to standard gear with a DAC/bluetooth/wifi solutions. no more proprietary stuff, they don't care about me, I don't care about them.

[SuperCraftDK]

Thanks I was wondering what they were up to 😅

[jakeleake]

Hi.
Own a zp100 amp connected to two speakers and two play fives guessing gen1s.
Was looking to purchase the sub to complete as it’s a good bit of kit for its age . but all this has me confused. Which gen sub am I better of buying ?? Any advice muchly appreciated

[rogerbrandt]

But it’s a expensive premium device, should always work even if it has old software.

[craigspiphoto]

thanks for your overview. Any idea how i can get my music library on my iPhone to work with Sonos? I can play my music on the phone and the Sonos apps sees the music but I get an error saying the music because the server can not be found Been on hold with Sonos for nearly an hour.

[rickb]

Hi . I have 2 play ones and a gen2 sub that i cannot get to connect. My beam and 3 one sl have connected. I factory restored and also tried multiple times to connect . It will recognize them but will not connect. Any advice you can give me would be super appreciated ! Thank you!

[peterchang]

I’m using the old S1 app for my older connect but can’t add some music service like Spotify, Sonos Radio, Amazon Music and some other bigger music service, I can only add Pandora, iHart radio and some other non popular music service, anybody having the same issue?

[sanelibrahimovic]

is the android app compatible with 5.1 system sonos beam, sub gen3, sonos one rear speaker, can i use it all together?

[boxafrancis]

Hi, I’ve updated to the new Sonos app on my MacBook Pro and it is saying it cannot find my computer when I’m trying to add my music folders. Do you have any suggestions please? It worked fine with the old one 😔😔