Audi Problems. Male Karen Screams at me on Test Drive! - Flying Wheels

Ken Screams at me on Test Drive. Here is why you should always buy a warranty on a used car. You cant predict the future and this would've avoided this headache.
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[asaleemeadows]

After 6-8 months, and over 12k miles would have been a hard no.

[mathewfullerton]

Never give in to such jerks. Giving in to their tantrums is what has happened their entire lives. It rewards their obnoxious behavior and reinforces it.

[BooSackNoodle]

That dude was a piece of trash lmao, his son was prob beating on that audi just cause it had a turbo and he thought it was made for it hahaha. I hope karma comes back at him for not getting that second warranty. You did 10x more for him than you should’ve

[jpcog]

I would have sent him packing and never would have taken the Audi back, as is, is, as is.
I've been selling cars for over 25 years and clowns like him need to be put in their place.
The nice guy always finishes last, and no good deed goes unpunished! That's my two cents.

[tomschlitter]

I sold cars at a new car dealer for years. We had these problems all the time until we got a new sales manager. He empowered us to tell any customer to leave and never come back if we felt the customer would be a problem. Despite countless bad reviews, our store sold a ton of cars each month. He always said, and I'll never forget it, "sometimes you just have to fire a customer"! How true.

[bigospig]

He declined the warranty on the Accord because he's going to bring it back when his son wrecks it and blame you while expecting another car from you.

[bearbonesphones]

The paper thrown on the floor at the end would have driven me up a wall after essentially fucking off for 3 days to break even. Respect yourself Craig its not wrong to put yourself first

[althunder]

You need to make it clear to that guy that he is never to set foot on your property again.

[sidekickgarage]

Not all heroes wear capes!
Wish all dealers were so customer focused and helpful. He got way more than he deserved. You are a legend and a shining example for all to aspire to!

[dyates]

I give you a LOT of credit for dealing with that guy. I get the fact that you're a good and honest businessman and frankly, a GOOD person, but the guy's attitude with your employee would have been the deal breaker for me. He comes back Monday and couldn't even admit he was wrong with even a sheepish "my fault" remark? You are a good man.

[adreejaarkarouth]

The 7 people who disliked this video were the guy and his family 😂

[mattblack]

Really wish you would've told him to screw off after the title thing. We could've just flooded you with 5 stars bro.

[stus]

I’m sure he will still leave a negative review. People like him can never be satisfied.

[kingdomculture]

Wow - Craig! This was some episode! I bought a used 2015 Audi this summer of 2023, and though I really like the car and drive, it had some mechanical issues in September & October (3 month warranty had just ended). I ended up paying about 3K for repairs, and I was not a happy person, but I did not yell at anyone, but courteously spoke to my service man to see if anything could be done to help me on the cost of repairs. I took responsibility to get it fixed as the vehicle was needed for transportation for my daughter for college. This purchase has been a hard one from all of my new vehicle purchases in the past. In the end, God knows all things, and I pray are better for you now!

[johnmarino]

You went above and beyond which is a testament to your commitment to your customers

[stanshuffield]

You are one of a kind. Forget about going the extra mile you went the whole marathon.

[-JonnyBoy-]

HA HA the 2 thumbs down must be him and his son lol Lets see how many other family members come and thumbs down

[minecraftgamers]

"Everyone is looking for someone else to blame, instead of taking responsibility for their actions" thats how it seems in todays society, a bunch of full grown babies

[crashboredom]

I just went around used car dealerships, and none of them had this level of customer service and care. I would be paying you guys extra for being so amazing and putting in so much work to help even the meanest people.

[michaelmartin]

I owned a retail store for 20 years until last year I retired. You are so right about customer reviews. Happy customer:s rarely leave reviews but do become return buyers/shoppers. Bad reviews are almost always due to a customer being so wrong and angry at something not even a real issue, or as I've seen the customer royally screwed up and can't take ownership of it. You went well beyond what most dealerships would do.