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Air Canada ordered to pay compensation for chatbot's mistake: B.C. tribunal
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Air Canada has been ordered to compensate a man in British Columbia after its chatbot provided him with incorrect information when booking a flight for his grandmother's funeral. The Civil Resolution Tribunal found that Air Canada did not take reasonable care to ensure the accuracy of its chatbot and awarded the man $650.88 in damages for negligent misrepresentation. The airline argued that it should not be held liable for the chatbot's actions, but the tribunal rejected this argument. Air Canada was also ordered to pay interest and fees. Comments on the post discuss the effectiveness of the Civil Resolution Tribunal and share personal experiences with Air Canada's customer service.
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Air Canada has been ordered to compensate a man in British Columbia after its chatbot provided him with incorrect information when booking a flight for his grandmother's funeral. The Civil Resolution Tribunal found that Air Canada did not take reasonable care to ensure the accuracy of its chatbot and awarded the man $650.88 in damages for negligent misrepresentation. The airline argued that it should not be held liable for the chatbot's actions, but the tribunal rejected this argument. Air Canada was also ordered to pay interest and fees. Comments on the post discuss the effectiveness of the Civil Resolution Tribunal and share personal experiences with Air Canada's customer service.
#AI #AI
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