USAHello | How to use the CBP One App

* Note: Some steps, such as vulnerability criteria verification, are no longer required. Please follow the instructions indicated in the app.*

Learn how to use the CBP App to make an asylum appointment at the Mexico-USA border.

The app allows you to register, choose a port of entry, and request a day and time for your appointment. Watch USAHello step-by-step video (also available in Spanish) to learn how to use the CBP One™ app.

It is important to note that using the CBP One™ App does not guarantee an appointment or admission to the U.S.

We recommend having all necessary documents prepared before making an appointment.

This video should only be used as a reference and does not replace legal guidance. Information can still change, and we can not guarantee complete accuracy. The information in the video comes from trusted sources, including U.S. Customs and Border Protection (CBP) and USCIS.

USAHello is a nonprofit organization. We offer easy-to-understand translated information and online resources for newcomers.

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If the app text is not clear in the video, you have two options:
1. View the video on your phone
2. Click the gear button at the bottom right of the video (and choose a higher quality)

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