Upgrading to BT Digital Voice Part 2. Upgrade Day and Phone Set Up.

In this video I discuss the days running up to going live with my BT Digital Voice telephone line. Including getting a small refund, a delayed go live date and then finally setting up both a wired and the BT HD wireless telephone on the Smart Hub 2.

My camera equipment:

[Nick_]

You can make and receive calls simultaneously on different handsets whilst making or receiving calls on a third by using your old phones plugging them into the port on the hub. Brilliant!

[The_Relaxation_Coach]

I got my email nine days ago, new free phone has arrived, just waiting now for switch over date, thanks for making this video. As you say very easy to set up

[Sunshine-jkjq]

Excellent videos. My friend is 73 and dreading the changeover and what she will need to do living on her own.

[chriselliott]

And if you have an old dial telephones you want to keep using get yourself a 'Dial-A-Tone' - brilliant bit of kit!

[firstlast]

Can I take it that you may well have full fibre installed for some time before you are offered digital voice?

[hicobra]

They don't start cutting the old copper lines till 2025. What they will do for now is just set it as a dormant
line on the system. As the are a number of reasons for this. 1 it's a fall-back for if your fiber plays up.
2 it's extra work for openreach that they don't need to do. 3 the are still devices that use the copper lines
like fax / alarms / medical devices / tags for ex-prisoners / and you still need the ability to call 999
in a power cut. BTW if you had got the adapter instead of the phone it has a battery pack in it
thats good for more then 24 hours. This will be a better option for some who need to use a phone
in a power cut.

[christmasduck]

Hi we are getting the upgrade in a month. Just wanted to check do have to put all your contacts back on the new phone or doe's it do it it's self. Thanks for your video it helped alot..👍

[danielburgess]

we got a (BT Decor 2200 V2) phone with a RJ11 pluged in from the phone to the (EX230v Router) but no tone or anything when I listen to the reciver - but the little green light with the phone icon is on solid & green - but not sure if its all done migrating over to the new sytem yet as we want to keep our old number but the internet part is working just no functional phone use yet

don't even know if our phone is even compatible - not sure how long I should leave it before ringing my ISP to ask why its not working or if its working

[GRIFF]

This is all well and good until you get a power cut and then you cant call out. Fine for me, but what about the elderly who quite rightly are anxious about this switch. I cant help but think that having broadband and calls separated isn't such a bad thing.

[clivemetcalfe]

I am waiting to go Digital Voice next week. I have logged in to the hub settings through my PC. There is a greyed out telephone icon saying not configured. I take it when it's live this icon will be active to access the router VOIP settings. Checking this setting is an indication whether Digital Voice is live, or not.

[redf]

so what is your hub plugged into? It wasn't connected to the master switch when you unplugged the landline. My hub is just plugged into the phone line coming from the master socket with an adapter. Do they give you a new master socket for your hub?

[jakjan]

hi, really well explained, do you know what happens if you want at some point to go with another provider, will they be able to offer digital voice?

[bobyouel]

will also have to buy new land line type phones its all very very expensive for some

[MrSavvynet]

I had the same experience just last week - copper line sounds like it’s still there but no calls can go in or out on the old line/analogue phones.

My issue is that I have a third party router and it seems you can’t set up Digital Voice phones with a non-BT Smart Hub 2. There are some very technical work arounds online in forums where you change subnets etc which I don’t feel confident doing. What BT needs to introduce is a DECT adaptor you can plug in to your existing router

[yvonnewilson]

I have a problem for you please .
I have one advanced digital home phone for some months needed a second phone bought one from a local person who had plugged it in but never used it, they sent the hub back to BT and are no longer with them but unfortunately I cant register the phone to my hub as I guess was registered to their hub .
Any ideas please ? I've enjoyed your videos .
I tried holding down red button it then came up searching for hub so pressed WPS on my hub but couldnt link, on phone it says no link to the hub after searching .

[marcseen]

I decided to switch to Buffoon Telecom Broadband and Digital Voice. I received a vague text message saying "There's a problem and your order is cancelled." They told me there was a problem porting my number to Digital Voice (unusable in a power cut), and that my order was "stuck" in the system! I called back to cancel Digital Voice, and a snotty patronising young man talked to me as though I was stupid, even though I build computers! I cancelled the order completely, and blacklisted Buffoon Telecom along with TalkTalk!

Digital Voice? Progress? ... Just hope you don't have a heart attack or house fire in a power cut, with a dead mobile battery! ... We should go back to two tin cans and a piece of bloody string!

[chrischeltenham]

Hi, I am due to get Digital Voice shortly and I am receiving the Advance Cordless from BT but I already own another cordless with call protect and answerphone which I intend to plug directly into the Hub. I have a query about the answerphone.. I know the Digital Voice comes with answer 1571 which I currently have on my copper line also but some calls come through and are able to leave a voicemail on my home phone so I was wondering if this is still possible?

Sorry for the long message I do hope it makes sense.

Many thanks, Chris

[brianspringett]

How do you change the font size please, cos I followed the manual instructions & when I go to menu I don't get an accessibility option as the manual states.

[simonallen]

Don't forget to install a UPS in case of a powercut because these devices won't work in a powercut! You'll need a UPS for both the ONT and the HUB 2!

[rod]

Hi, Do not forget to use the full phone number. As the digial volee is like a mobile phone.