How To Fix Troubleshoot Laptop Computer Key, Keys, or Keyboard Not Working

If your keyboard or any of its keys do not seem to be working, this video will help you troubleshoot why, and learn how to fix it. If your key 'FEELS' like its working fine and you want to try the system fixes, you can jump to 3:59 where that part starts. If, after all these steps, you cannot fix your issue, and reseating the keyboard didnt work, consider replacing your keyboard. Check out the FAQ's and Related Video Links below !!

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FAQ's
Q: My keyboard is not working enough to follow these steps. What can I do?
A: If your keyboard is not working enough to follow these steps, then try using an external keyboard. They will usually plug into a USB port and should allow you to perform these troubleshooting steps. You can also try reseating the keyboard ribbon cable to see if that helps.

Q: My Key Cap will not click down in place correctly. Whats wrong?
A: If the key assembly is not installing correctly, its either due to a component being damaged and needing to be replaced or a component not being orientated correctly. I would disassemble the key as seen here in this video and inspect for damage. If there is no damage, install the key. If there is damage, replace the key. Would you like help locating a key? If so, what is the brand and model for your computer?

Q: The Retainer Clip / Hinge Clip is not staying down on the Keyboard.
A: The retainer clip should be attaching to both the key cap and to the keyboard. If its not attaching to the keyboard correctly its because the keyboard pins are bent out of place, the retainer clip is damaged, or the retainer clip is not orientated correctly. If you cant figure it out by just looking at the clip with is hard to do sometimes, remove another key cap and compare the correctly installed retainer clip to yours.

Q: The Hinge Clips came off with the Key Cap. What do I do?
A: Because they key can usually not be reinstalled with the Retainer Clip and the Key Cap still attached to each other, you would have to separate them as seen here, using a small flat pry tool.

Q: Where can I purchase replacement keys?

Q: I have a Key or Keys that are not working. Will this fix them?

Q: The hinge clip came apart into two pieces. How can I reassemble?
A: They fit together with a small plastic pin on the left and right of the inner clip. These fit into holes on the outer clip. To see exactly how the inner clip sits in the outer clip, remove another key cap and copy the clip under it.

Q: The rubber spring came off. How do I reattach it?
A: There isn't really a good way to reattach those. They are not meant to be replaced. Best advice is try to use a small amount of glue. If that does not work, you may have to replace the keyboard.

Viewers also reported the following issues;
- A keybind on a program was binded to a key.

[PC_Monkey]

I'm trying to move the easier hardware stuff there so that I can focus on the more in depth troubleshooting and diagnostic videos here :)

[Marichat-cemg]

I'm fricking glad there's something called Internet, YouTube and Wi-Fi

[t-dog]

3 years later and it still works you are a legend my guy!!!!

[daveyinparis]

To anyone having keyboard issues, just don't give up! A big thanks to PC Monkey. Device Manager did not show up on my version. After a lot of frustration, because my keyboard didn't work, I finally found a random document and cut and pasted the letters to spell DEVICE using my right click menu. Pasting it into the search section, it finally found me the device manager. As suggested, I uninstalled the keyboard then restarted. However, it still didn't work even though the driver had automatically reinstalled. This led me to the comments section, where I saw that others had needed do go through some process twice. So, ever hopeful, I manually reinstalled the driver irrespective of the pre-installation then restarted my computer yet again. After this attempt, it worked! I can now use my keyboard again. Never give up!

[nottypical]

dude is patient and gives several ways of solving ur solution thanks bro the world needs more of ur kind <3

[maxdevy]

It’s a pleasure to watch and learn from you, direct and detailed information presented in a way a novice can understand, Thank you from Australia 🇦🇺 👍

[WinefredM]

This is is the best help ever. Clear, concise and able to follow along without any problem. This was after watching at least 4 others with no luck at all.

[wat_cris]

You're a lifesaver man❤ Just got my first PC setup a month ago, and when my "D" key stopped working consistently, i got worried. But now its brand new in working order! A Legend even after 4 years!! 👑

[theimmortalmoon]

Thank you for helping get my w key working again because I was so confused until, I watched your vid and try to uninstall my keyboard and restart my pc and it worked after like 5 minutes so thank you again :).

[brotherblitzwing]

Hey man, appreciate the video. Checked for updates and restarted the computer as the update instructed. Had the BIOS screen pop up on restart then shut down. Second restart went as normal and the key started to work. Not sure how it happened but I wont argue with the results. Video kept me calm and from breaking anything by trying to rip out the key haphazardly.

[cgalvez]

It really works for me the uninstalling thing. Thank you for saving the day. I hope all youtuber is as goodlooking and pleasant like you. 🙈 Thank you again.

[bint]

Thank you so much! My laptop volume is finally working thanks to your help. Every other video misguided me for some reason until yours 😊

[alexanderl]

You helped me fix my laptop keyboard for $200 less than what the computer repair shop was gonna charge me! My I, comma, K, and 8 keys were no longer working--I thought the laptop was kaput. All I had to do was reinstall the drivers and it's working GREAT, except for the key I removed at first a while ago, which I've still gotta set back on a little straighter. Thank you.

[nopnopnopnopnopnopnop]

If your keyboard frequently types the same character either zero or multiple times, then it might not feel broken, but there still might be debris under the key. In that case, you can fix it by opening up the key and cleaning it

[dilshodbekmirzayev]

Thank you so much. The P key hadn`t been working for quite a lot time until I saw your video. appreciate your work man 👍👍👍

[Raddius]

Jeez it’s something else just randomly not being able to use your keyboard AT ALL on your brand new 1800$ computer. Thank you so much for the help.

[bloodlustaxe]

Thank you so much! My P key stopped working randomly, i took it out myself, but cannot put it back. I watched your other video and putted it back in a minute, but it still didn' worked. Then i watched this video and with the device manager i fixed it. The whole process took me like 5 mins. You earned a sub.

[janinannesilvias]

Thanks for this💖 my keys are working again

[myDestiny]

Thank you!! My laptop's key fixed after I uninstall the keyboard software 😁

[akshaydasani]

One of the most Lucidly explained solution! Well done PC Monkey