Uber And Lyft Drivers CAN Cancel Rides At Anytime But If You Cancel DONT DO THIS

If you drive Uber and Lyft you know riders may make you uncomfortable and you may need to cancel the ride. You ARE able to cancel the ride at any time but if you do, don't do this one thing! Join RSG contributor Chris as he talks about the do's and don'ts of letting riders out of the car either when canceling the ride or when completing the ride at the end destination.

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About The RideShare Guy:

I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.

These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies like Instacart, Doordash, and Postmates.

The RideShare Guy has appeared in The New York Times, The Wall Street Journal, CNN, CNBC, NPR, 60 Minutes on CBS TV, The Washington Post, Wired, Forbes, SFGate, and hundreds more.

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#UberDriver
#Cancelride
#LyftDriver

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[humblepie]

As an attorney I can assure you that this gentlemen is fromulating facts on heresay. Which is a big no no. I can also assure you that this gentlemen has very little grasp on the law. If this driver felt his life was in danger, the driver has every right to protect their own life. Even if this means leaving the scene or stopping in the highway. It dumbfounds me that fellow drivers would be so quick to find this driver guilty without even hearing his side. Also the driver most likely didn't put a gun to these peoples heads. At the end of the day, they chose to get out of the car. There were 5 of them, no driver can force 5 grown men out of their car. Lets all automatically take the side of random and most likely drunk entitled passengers over a fellow struggling Uber driver who has been back ground checked and has a good riving record. Brilliant.

[sonnydayz]

so if somebody punches you in the head you should keep driving until a exit hopefully a friendlies ice cream shop

[goaldineyelife]

If they threaten my life I’m dropping them off anywhere I feel

[stevenr]

I prefer letting my passengers out on rail road crossings or airplane runways.

[robertciabattoni]

NEVER ANNOUNCE that you’re canceling the trip.
Passive aggressively pull into a Walmart or well lit area that has cameras to back up you’re side& most times there’s a security patrol car or officer to pull right behind.

[wearingmaurice]

What if the passengers said Pull over and let me out? Driver complied..

[jakerunsabroad]

He did not commit a crime. No law against kicking a passenger from an app on a highway. He did not flee the scene of a crime because he never committed one at all. He terminated a ride in a dangerous manner (to himself and the passengers) but once he ended the ride. It's gone. His liability is zero. Break out. Peace. Have a nice day! The driver who hit a pedestrian on a highway is at fault. He is the one who has to stay at the scene of the accident.

[nojimmyray]

Lyft and Uber DO NOT care about the drivers. Don't fool yourself if you think they do. Uber and Lyft are more concerned about receiving $2.85 from the passenger. Drivers MUST do what they need to do to be safe.

[baldisaerodynamic]

i dont see anything the driver did wrong. the passengers should not have been acting the fool.
the driver was not the cause of leaving them on the highway, the passengers actions caused them to be on the highway.
dont want to get hit by a car on the freeway, dont fk with your driver on the highway.

[jreds]

With if it wasn't just an argument, what if there was an altercation? Some of these passengers get physical. Now there no excuse for stopping in the middle of the road, but if your life in immediate danger, that might be your best option.

[mikeb]

Having had a CDL with passenger endorsement, if you do need to discharge a passenger, you are required to drop the passenger(s) in a well lit area. He is giving good advice.

[HarringJess]

Over my 7yrs of doing Uber and Lyft, I had a similar situation while on the highway. I was driving two men, and one of them was playing videos from his phone that I could hear in which was derogatory to women. When I picked them up, he was being difficult by not wearing a mask, he had to go back inside the facility to get a mask, tried to get in the car before putting it on. So when he launched the video, he though that the entire 1-hour ride he would antagonize me because the videos were about specific women of a certain race, which fit my description. He then said to his friend, "This is why women like this are ..." [Use your imagination here] - - Instead of getting into an argument, I pulled off the highway to the closest gas station, turned off my car and asked them to exit the vehicle. The guy who was antagonizing me in the back seat started to laugh and the other one was confused. I would never kick them out on the highway, no matter how uncomfortable I felt. Thank god for my new DashCam - I wish I had gotten one when they started becoming popular for us drivers

[carloshernandezNU]

Dustin you have to hear both sides of the story before jumping to conclusions

[coreykelly]

What if the driver was attacked to the point he couldn’t complete the trip? They all could have ended in a bad accident and all 6 people could have been dead. Some customers are very dangerous and unwilling to listen to the drivers. They feel like you’re their personal driver and they tend to order you what to do and not to do.

[bobsides]

Very sad situation but we don't know what the scenario was that made the driver end the ride, if his life was in danger or a weapon involved, he had no choice plus leaving doesn't make them guilty if the later occurred

[MrPppitts]

This makes sense how.? Some of these people are dangerous/ disrespectful/ entitled… As a driver we are under constant attack/ threats to physical violence… I’m not driving with that amount of people in my care/ period…

[revolutionaryfrog]

I 100% agree I would never kick someone out on a highway but how did he flee a crime? He didn't know the stupid people would play hopscotch in the road. It's not a crime to kick someone out of your car it's your right. And he's not liable for this. This video should teach all drivers if this happens to you just say the rider demanded you to let them out in that spot easy.

[jimmynguyen]

If someone made me feel threaten in my car....screw the job there getting dumped. Unless you been through something like this you should not have an opinion on the matter. I know what you guys go through. And I'm not watching this guy no more. Obviously you care about lyft more than your life. You could be in the desert a hundred miles from people. If you piss me off in my car. That was your fault.

[TomTom-gnmp]

6 passengers?
Was this guy driving a party bus or a passenger van?

[jay_dub]

Though the driver made a bad decision, we don't know the level of danger that the driver was in. 6 passengers versus 1 driver could have been a terrifying situation for that driver and could have caused the immediate ejection of the passengers.

The problem really lies with the rideshare companies. One-time tutorials and a few messages in the app is not enough training for drivers. Drivers are in fact alone. I have never had Lyft or Uber call me to check on me to discuss the business. I've generated over $300K for them over 6 years.

As a business owner and the product providing the service to the customer, we are not proactively engaged by the rideshare companies.

Though I'm grateful to be able to make a living in this industry, it is not for everyone.