goodwill training cashiers 'cashiers exceeding expectations

I was asked to do this training video for a friend to train his new employees .... please subscribe..thanks.

[daveschaap]

Why am I watching this at 2 am, I don't even have a goodwill in my country

[Hikikomori_Gaming]

I will NEVER...EVER...EVER...EVER work in retail again.
Work from Home only 😌

[fastzebrazoom]

I'd walk off to my break too! Lol. Managers don't care if you've been standing in the same spot for 4 hours with no break. This is comedic gold to people who really know how things work at these stores.

[MercuryLove]

Yes, because all customers are that well behaved.

[SpencerLevey]

The customer has the "I want to speak to your manager haircut" 🤣

[peppermintvalo]

"I was wondering how I was going to carry all of this to my car"....hmmm, idk, maybe in that shopping cart you used to push the shit around in the first place?

[zainnaqvi]

the asian got me dying when she said “sorry guys its my break-time”

[matthewweir]

"I really like this shirt but I couldn't find a tie to go with it..." AND? Does she expect the cashier to go and pick a tie for her??

[moonwalker_]

Most customers think they are better than you when working in customer service you can be the nicest person ever and they will still fuck up the entire day for a cashier as a cashier if a customer gets loud with me I always get one of my managers before the can get to "let me get the manager"I do it first it pisses them off more(:

[Richxx]

no wonder she's pissed, she is paying with a check!!!

[aliciamarie]

i've never been to a goodwill that sold chips

[ErfBoy]

I needed this, I’m so awkward at the cashier

[cowboyzlife]

The only person with attitude in this video was the white lady customer making faces checking her watch constantly thinking she's above/superior to the cashier "in my opinion" let the cashier lady do her job she did nothing wrong!

[Gamernutthegamemaster]

Honestly, I wish customers were really this friendly in real life

[mistofoles]

Ok, here's a few pointers. Smile and acknowledge the customer as they approach your till. Engage them in chat while you're serving them (unless they don't want to). Keep scanning well paced - If the customer's groceries are building up too much at the bottom of the till, help them to pack, or wait till they're clear. If the phone rings while you're busy, ignore it, or if you have to answer it, just say "Hi, let me call you back, I'm with a customer right now." If the customer is paying with a card they need to sign for, check the signatures match. If you're not sure they do, call a supervisor and explain to the customer what is happening. Smile and say "Bye now" as the customer leaves. Wait till one customer is clear before beginning to serve the next person in line. If somebody you suspect may be underage tries to buy alcohol, ask them for ID. If they cannot provide it, then refuse the sale. If they become belligerent, then call for the supervisor or security. ( Remember, it is you who could get into trouble for serving somebody who us underage. ).

[eunicebaloyi]

OMG the second cashier when you offer your kindness to the customers they will give you same kindness and it's good to know and tell the customers about the promotions in the store thts is running

[jessegamingtv]

Lol the first cashier lady is literally me

[Veronica-ijzj]

I laughed waayyy to hard at her leaving the register 😂😂😂

[autumnpeirson]

I never go to break until I make sure someone is coming right over, if its time for me to go home or go to break, I wait until I have no customers, and then I flag my manager down and ask if I can flip my light.

[davidbate]

Credit card process: verify signature on back of card if manually processing payment. If no signature is on the card then ask for ID. Colour code pricing explanation is an opportunity to enhance sales, more information should have been given at this time.