Chris Voss Teaches The Stealth Power of 'Mirrors' in Negotiation

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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Thanks for watching!

[frankmount]

I tried this on my son (11) to try it out. When he was done telling me about his problems he paused, looked me in the eye, and said “Thank you daddy for listening to me.” It was my first try and it felt good. He understood that I listened.

[yardmasterswealtheducation]

I have 2 crews in the field in my yardwork company. I just called them under the guise of checking to see how everyone is doing. I practiced mirroring and was dazzled by how much the first crew member called responded! She was telling me all about what they were doing and where they were in the scope of the project. The more I mirrored with the raising voice, the more excited she got to tell me more!

[aaronjohn]

I work in the medical field and this works on patients, doctors and managers. Even tried it on my wife and the helped relieve my inability to read her mind.
Just awesome tips and insights!

[marcinsala]

I had this question I was asking myself since like forever - how to survive parties when you do not feel talking? Well, here's the answer and it's so easy to implement.

[Ken-pvzu]

I'm commenting this on every video. This guy should be a character in GTA6.

[Milestonemonger]

I learned from Chris that when my husband says "Yes, dear", he's really saying; "stop talking".
Ouch 😂

[tsickels]

I started reading this book in anticipation of a job offer and wanted to hone in on my salary negotiation. I just finished chapter 2 and love that there are videos to accompany the text 😍

[pinoynga]

Innately, human beings by nature want the opportunity to personally say themselves, “yes” or “no” (i.e. decide), and yet average individuals ignorant of communication principles (i.e. average sales persons or negotiators and average parents/leaders) take this opportunity away from people they talk to or interface with, daily. Example: Buyer asks, “do you have a red one?” Average sales person will say, “yes/no!” A trained professional will respond, “would you prefer it in red?” The “mirror technique” simply demonstrates how a “selling party or negotiator” wants to “confirm/understand/clear” things before responding. The technique simply says, “answer the question with a question, ” or simply “mirror” key words being mentioned, then respond accordingly, if there may be uncertainty or a need to probe issues or understanding. “It’s pretty cold, Papa!” Papa’s average response, “It’s freakin’ hot! I’m perspiring!” ... a great parent would have replied, “Cold? Are you feeling OK, son?” 🙏

[armadatint]

Man I haven’t loved watching videos as much as I love the ones you have made . !Thank you , Mr, Voss.

[aliciascott]

Have your book, took the Master Class and have been working the skills with great success. Even on my children. Just added Jedi mind tricks to my already honed "Mother skills". Thank you Chris.

[josephjackson]

I did this unintentionally, and I can confirm it works

[sabstraight]

Your booked helped me a tonne in my divorce settlement with my ex. Thanks Chris!

[NotAnnaJones]

LOVE all of your videos. I’m a huge fan. Suggestion: always put titles and explanation script up on screen for minimum of 4 seconds. That’s standard so people can read it. ❤️

[VId_Kok]

This is great but I like long videos much more. I like it when you go into details and cite examples.

[beefoil]

Chris, Thank You for sharing your knowledge. Your book has changed my life in ways I could not have imagined. Thank You and Happy New Year

[painandpyro]

It is astonishing how consistently this works...

[judichristopher]

OMGosh... I love this video... "Bravo"...
Thank you so much for sharing these great videos!!!!

[downupsidetoside]

I love this style of video
Thank you, BSG!

[robertocanales]

That was awesome!!! Its amazing how noticeable is chris´s empaty driven: - right, right right. It says: - you understand me. Beaitful.

[sz]

So simple yet brilliant! Mirror Mondays on my diary!