Beyond ABM and into Account-Based Experience (ABX) with Jon Miller of Demandbase

If you’ve followed me long enough, you know that I tend to talk about two things - Content Marketing and Sales/Marketing Alignment.

The best part for me, is that I am a bit of a Marketing Technology geek, which allows me to tie all of those things together.

From Creative, to Sales, to Marketing - No matter which business team you’re on - your end goal is to figure out who to sell to, how to engage with them, how to get them to buy, and if you’re smart, how to get them to buy again.

To do that today, you need to give careful consideration of your Sales and Marketing Technology. And today’s guest is an entrepreneur behind several of the leading technologies.

My guest today is a marketing entrepreneur and thought leader. He is currently the Chief Marketing and Product Officer at Demandbase, the leading account-based marketing platform.

Previously, he was the CEO and founder of Engagio (which was acquired by Demandbase) and he was a co-founder at Marketo, a leader in marketing automation which was acquired by Adobe.

He is a frequent speaker at conferences including Dreamforce, MarketingProfs B2B, and the Marketing Nation Summit.

He has written the “Complete and Clear Guide to Account Based Marketing” and the “Definitive Guide to Marketing Automation.”

Therefore it is my absolute honor to welcome to the podcast Jon Miller!

Conversation points:

Jon, I have studied, short listed, purchased, and used so many of the platforms that you’ve been a part of creating… that I almost don’t even know where to start.

- So can you give us a quick journey through some of the companies that you’ve helped develop?
- What’s your backstory? Is this a path that you set out on (to develop software) or did this path evolve?
- Jon, I noticed that you are not shy about interviews, podcasts, and creating video content. And I think that is working very well for you. What would you say to other executives about creating content?

As mentioned, currently, you’re the CMO and Product Officer at DemandBase.

Any way you Google it or research it, you will find a list that says DemandBase is at the top of the list as a top ABM platform. You may also see Engagio on that list, which is now also a part of DemandBase.

- Can you tell us how that marriage of technologies between Engagio and DemandBase happened and what the synergies are?

I recently heard you describe Account Based Marketing as “fishing with spears rather than fishing with nets”. I love that visualization.

A company that I founded, Content Monsta, is based on helping companies fish with nets through inbound content, but recently (especially with the growth of our podcast services,) we see more opportunities to help clients create more targeted outbound content towards the accounts that they want to work with.

- What are some of the other creative ways that you have seen companies step into ABM?
- Where does content fit into an Account Based strategy?
- As a content producer, how do we help clients decide how wide or narrow their content should be when targeting a specific audience?
- By the way, I love the DemandBase TV section of your website. I am going to absolutely use that as an example for my customers as to how content can be leveraged. I love it. - How did that initiative come about and how is it working so far?

Even considering your position Jon, you would be hard pressed to find anyone who loves to evangelize Sales and Marketing alignment than me. And as a company steps into Account Based Marketing, the need for this alignment typically becomes more apparent.

- What are your thoughts on Sales and Marketing alignment as it concerns ABM?
- Is this where the Account Based Experience concept comes in? Please give some insight on how we’ve evolved to Account Based Experience?

Marketers, in my opinion, are not realizing the shifts in where a company’s revenue is coming from. We are often so focused on (and measured by) the top of the funnel, that we miss the opportunity to market to existing customers. And as a result, these organizations have the notion that these existing customers belong more to Sales than to Marketing.

A. Lee Judge is the host of The Business of Marketing podcast.
Please follow the podcast on your favorite podcast listening platform.

View other episodes at:

Follow the Business of Marketing podcast:

This is an Amazon affiliate link which means if you buy something I may receive a small commission, however, I only mention products that I own or trust.

#ALeeJudge #JonMiller #Marketing