Adobe Had It Coming

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The DoJ and FTC are suing Adobe over hidden cancellation fees.


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[j-m-reed]

Adobe ripped me off for $60 after I signed up for a free trial, proceeded to cancel the trial, and then got charged for the product anyway. What a bunch of crooks.

[shaihulud]

If paying isn't owning, pirating isn't stealing. Best regards to you, Adobe.

[emmaturner]

I took out a student subscription for my daughter - at the end of the year when I called to cancel the guy told me I had to give notice a month before the end of the current year or we were tied into next year and if wanted to cancel there was a fee. I told him nice try and cancelled anyway. They didn’t take any money from us as I always use a prepaid cards for subscriptions and just load the card when the subscription is due. This stops companies auto renewing.

[BeProductions]

I miss perpetual licenses. You don’t own anything any more.

[highvis_supply]

When Adobe CC first launched, they came to my university to present it and promised LIFETIME 20 USD per month for students if they sign up during the event - I did sign up, I even read the terms and conditions which confirmed what they said. 2 years later, Adobe 'forgot' about this special contract and started charging me 10 USD more as was implemented in student contracts a year after I signed up (1 year at 20USD and after 30USD). They even didn't bother hiding it in the online billing system where for 2 years it stated something along the lines of "student lifetime plan" for the first 2 years and then it switched to "student plan" for later billing.

[GeekDetour]

Affinity Designer, Affinity Publisher, Affinity Photo - decent software at decent price. I hope Canva don't jeopardise what Serif grew up to be.

[yaughl]

I miss the days of 'buy the license once for perpetual use until you consider upgrading'.

[YellowPandaSomething]

I stopped using Adobe when they changed their T&C's to say "Hey, anything you make with our software is ours now. That wonderful artwork? Mine now."

[smzubek]

I am a hobbyist that learned some photoshop in high school. I use it occasionally. I couldn't afford it through college, so I got it through other means. When I finally started making enough to get myself a copy, I discovered that they switched over to a subscription only service that makes no sense for someone that isn't using it to make money. Needless to say, I am still using it with other means.

[jimbowardoable]

When i realised that Adobe wanted a subscription fee to be able to rotate a document my motivation to ever give them money fluttered away like a lonely sparrow

[migillett]

Uninstalled everything Adobe and switched to Davinci Resolve. Adobe's practices are disgusting and incredibly predatory.

[compupsych]

Corporate accountability...what a novel concept!

[fijaystudio]

It’s about bloody time Adobe’s chickens came home to roost

[yurimodin]

If buying isn't owning then piracy isn't stealing.

[monsieurlee]

Great to hear that the lawsuit is naming specific employees / executives. Looking forward to see how these individuals are being held accountable. Imagine if the government is going after Boeing, but instead of just financial penalties for the company and the employees just move on, the individual executives who made the cost cutting decision that undermined safety ended up being charged with criminal negligence or even manslaughter.

[patryknawrocki]

We’ve recently found out that we can no longer activate our Adobe Standard 2017 licenses that we bought as perpetual products. So when a computer breaks we’re loosing license.

[matboi]

I’ve had to create a new bank account which had no money in it and set it as the payment option on my adobe account so that it would eventually cancel the subscription by itself without any cancellation fees. Great products. Unfortunately awful company ethics.

[TnMe]

7:55 They specifically don't go after people using pirated Photoshop because they know that you building Photoshop skills will eventually lead to you paying for seats.

[FoxiKittyPayday]

Man, if you wanna know more about how awful adobe is, watche Noodle's video. It's called something like "how i made my first animated short film" and in the middle of it, he goes on a rant for about 7 minutes on how AWFUL adobe is, its pretty good.

[Voltaic_Fire]

The worst part of this Adobe debacle is that any punishment will be so weak that it'll be barely an inconvenience for them, Adobe won't care & will just carry on being evil.