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SOP: Service Call Process
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Your company should deliver consistent service. That literally starts by executing the same process for every service call. Success starts with a checklist!
Timeline -
00:00 The Service Call
00:50 Success starts with a checklist
01:04 We don't need very many tools
02:03 Check the PSA
03:05 Never leave a client's office before ...
04:07 Enter your time!
05:11 Make sure all tickets are updated
05:28 Call to Action
From Karl W. Palachuk, author, The Managed Services Operations Manual.
Timeline -
00:00 The Service Call
00:50 Success starts with a checklist
01:04 We don't need very many tools
02:03 Check the PSA
03:05 Never leave a client's office before ...
04:07 Enter your time!
05:11 Make sure all tickets are updated
05:28 Call to Action
From Karl W. Palachuk, author, The Managed Services Operations Manual.
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