HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_

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Mabuhay!

Due to Covid19 we cannot demonstrate the reservation process in our school so as an alternative way, we are told to film ourselves and upload it here in YouTube.

The reservation process is the first step by which the rooms are being booked before guests arrive, ensuring that the rooms are available upon the time the expected guests check-in. Of course, it is also the stage where a guest to choose their preferred hotel. Front office agents must successfully describe the hotel, its facilities, room rates and amenities to be able to sell a room.

Disclaimer:
I only used the "Escala Tagaytay Hotel" as an example. Any brands you can see throughout the video are not sponsored.
All the included process and informations are for educational purpose only.

Thank you!

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Life update! Got my NC II for front office! ✨

sydneybalatbat
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This video saved me. We have a group skit on how to act proper phone pick up for reservations in a Hotel, Thanks to this we have now a guide on how to plan our skit.

Ishikawa
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Nagkaroon ako ng idea sa paggawa ng vid for our project, ate. Thank you po! This is very helpful po.💗

wrhygm_
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What a life saver, lol. Thank you future Hotelier. ❤

budoyka
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As a call center agent handling travel account here's my tip. DO NOT OVER USE or over say MA'AM/SIR, MS/MRS/MR. It's slightly annoying for their end. And, there's no such word as PERSONS. Instead, use the word PEOPLE.

mirnaaguila
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Thank You po Ate Sydney for creating this simple yet informative video about reservation calls, it will really help me a lot in preparing for our practical activity, TYSM! and Godbless po!

franceskeemegoogan
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Hii, ive watched this video and it saved me! Its simple yet informative po tysm tlagaaa!

namimmrblox
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very nice presentation. it's also important to mention the cancellation/ amendment policy, and also to ask the guest the number of pax to stay, inform then how many guests are allowed in the room before it incur additional charges :)

markgonzaga
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Men never think of finding a beutiful lady in the middle of making a school project

navicruz
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this video helps me a lot by preparing about reservation calls by the way thankyouuu

meljohnvillareal
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my Alma mater love you Lyceum University...

Love from Europe 🥰🥰💖

billionairesjon
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Arigato 🤧😩✋(thank you)
This was hard thank you for the guide

rikkachan
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Nakasmile pa habang nagsasalita ang galing ❤

ichiromigeru
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It was a great experienced to watch this video I like your pronunciation ma'am

sadhnasyed
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Just like a call center agent then. Like it!😊

rockchix
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Thank u for this I need a dialogue for my t.l.e presentation

domingopiaysabelle
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Hiii ate, Another video po. WELCOMING GUESTS 🤗

styleandbloom
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This is good. Congrats! A small suggestion though, try not to mention the caller's name too many times. Ideally, you only need to mention the name at least 3 times -- at the beginning, middle and closing. :)

yelo
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She is very beautiful and graceful I like her

junisedayatana
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Thanks for send this video I think it's help people to study and to get experience ❤❤❤❤

MaryamJuma-if