Microsoft Teams Integration

Streamline internal collaboration with a new integration with Microsoft Teams.

[supermankelly]

An employee having to message, then support user reply with a link, for the employee to repeat the issue again in the actual ticket. is a step back. The ticket needs to be created from the first employee post. I am looking for a support ticket solution fully within Teams, but step 1 should always be the creation of the ticket. Your demo has it at step 3. The workaround would be to somewhere in Teams provide the link to "Create Ticket" so employee can go straight to that step. ie. Using the "Website" app/tab to add the URL and call it "Create Ticket".

[supermankelly]

Can a Teams channel be given a "Create Ticket" link for specifically that channel? ie. "E-Commerce Support"
And in turn a separate Teams channel ie "B2B Support" has a "Create Ticket" link specifically for that channel.
Therefore only those supporting and or members of the "E-Commerce Support" channel only see the tickets for that channel. Mainly so not distracted by channels and tickets they do not support.
With a higher level view where management go look at reports/tickets based on all channels. ie. to see where all the tickets being raised and for what?

[thegrantkennedy]

When does this come out? Creating a tutorial video for something that is yet to be released is sorta dodgy

[digitaldynamics]

so both the sides need the 'zendesk' app? not just myself ?

[jagababa]

Looks great...but as "talking" with bots in a different language is complicated for many users, I would like to know, if there will be a localized bot e.g. in german?

[bellamello]

Is there any update on a release date for this?