When the customer wont listen

We just need your surname...

Huge thanks to Playtech for letting us

[msunitedstatesjames]

I expected Rowan to be like, “What color shirt were you wearing when you ordered it?”
Customer: “Green.”
Rowan: *types in computer, then pulls out keyboard from under counter* “Yup. Here it is.”

[gabesarti]

As a person who works as a front desk worker at a hotel, I truly understand and feel Adam’s pain, anger, and frustration right now

[kempinukas]

0:48 U could get his surname from the credit card that he offers to give.

[Berrig]

Feels like one of these "Based on a true Event" things.

[adibahzainal]

Rowan is actually a good manager since all their customers doesn't make sense anyway 😂

[santosoaries]

The customer actor is waaayyy brilliant...

[EnsignLeeDS]

"Would my credit card help?"

YES! IT HAS YOUR SURNAME ON IT!

[retroanim]

All Adam had to do was to ask his last name instead of his surname. Well played Rowan.

[jimekx]

Plot twist: these "customers" are planted by rowan so that he can give his staff a pay-cut

[RandomQuestNPC]

1:50 and then 1:54
Adam got so angry he went invisible for a second!

[CaptainEarls]

This literally happened to me today... then after 4-5 minutes of problems and a customer just babling on, not listening to me at all, my manager shows up and asks for the exact same thing I did, and then this customer says exactly what I wanted her to say the last minutes.

[PhilBoswell]

Nice day for pre-ordering, aint it? Uh-huh!

[ChelloPortugal]

“Would my credit card help?”
“You know what, yes, yes it would!” - grabs credit card, check surname on credit card to find the order. (Video done)

[SimonOLory]

Oh god dammit. I am working in retail and this sketch nails it soooo hard, that it needs a whole package of smokes instead of one after it. Whoa... never thought that i can get so triggered xDDD

[eminentstir]

I've been working in customer service for almost four years now and I lost count of how many times this happened to me. Great video! :D

[thedragonauthority]

For being completely incompetent at his job, i find it amazing how Rowan looks like the best employee ever by the end of most of these.

[amadeuz]

They missed one point, he should have said yes to the credit card because that has the whole name :D

[daethalion]

That moment when you realize a customer is relentlessly trolling you for no reason.

[charlesgaillardet]

Would my credit card ?
....Actually yes. (If the surname is written on it)

[CoffeeLoki]

I used to work at Lowe's handling the online orders. One day a woman came in with a printout of an email (why do people do this? just pull it up on your phone) that was BRIGHT ORANGE, and insisted that she had ordered stuff through our store and needed to pick it up. If you aren't American, the fact that the printout was orange might not mean anything to you. Lowe's has blue and red colors, and Home Depot is BRIGHT orange. Not only was the email *clearly* from home depot, the stuff she'd ordered was brands that are only sold at home depot (Ryobi iirc), and the order number had letters in it which Lowe's order numbers do not. It took me a good 5 mins to explain to this woman that we did not have her order, could not have her order, and she needed to go a block away to Home Depot. This woman legitimately could not comprehend that she was not at the right store. To this day, I do not understand how she got that confused.