External and Customer-Focused Leadership: How Strengthening Connections Can Promote Loyalty

Customer satisfaction is at its lowest point in the past two decades. Demands are up, and leaders are struggling to balance the growing requirement for external focus while managing internal turbulence. However, surface-level actions and competitive ignorance won’t inspire customer loyalty in this market.

So, how can leaders sustainably improve their connection to customers and be more externally focused?

Join Joe Folkman and BreAnne Okoren for a webinar where you will:

• Learn to balance your internal and external focus effectively.
• Discover the five strengths that empower leaders to meet customer demands and evade disruption.
• Assess your ability to connect with customers’ needs and your competition in the outside world.