FREE ITIL® 4 Foundation Exam Question Flash Cards 3

This is the third video in a small series of 5, which aims to help you prepare for the ITIL 4 Foundation exam. It contains 10 free mock exam questions in a flash card format, which are discussed in detail to give you a better idea about the right answer.

Please feel free to turn on the subtitles if it is more convenient for you.

We also offer different courses, which are all accredited and prepare you for the related official exams:

Further resources of interest:

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0:00 Question 1
0:34 Answer 1
1:34 Question 2
1:55 Answer 2
3:20 Question 3
3:34 Answer 3
4:42 Question 4
4:55 Answer 4
6:02 Question 5
6:16 Answer 5
7:47 Question 6
8:02 Answer 6
8:57 Question 7
9:09 Answer 7
10:41 Question 8
10:55 Answer 8
12:24 Question 9
12:36 Answer 9
14:02 Question 10
14:22 Answer 10

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved.

[mqtt]

I like the speaker giving explanation not only for correct answers, but also incorrect ones. Valuable

[ujlsgrl]

The best video to help me under ITIL by far. I have viewed so many video and documents and nothing has helped until now. Thank you so much!

[ignitiontherapy]

Thanks for the vids. I watched all 5 before the exam and I passed

[seaningram]

Have enjoyed the questions and the explanations around the answers. What would be great, is if each question has a point shown on the timeline that you can skip to if you get it right.

[WaltDittrich]

This is truly a wonderful video series and I'm learning a lot.
The spelling errors though, are multiple, such as here on the Known Errors question (where the answer is spelled with Know Error) at about 13:00. This "Know Error" spelling is used in the regular videos, as well. It's almost as if copy and paste were used again and again.
Again, terrific video series otherwise. ❤

[Warwipf]

Man, question 6 really got me. I didn't even consider any of the other answers but A. I hope this isn't the level of knowledge they'll expect of me, haha. So far I'm 26/30 though. As long as this is comparable to the exam I guess I should be fine. :)

[Jes]

Got a 7/10. Very good explanations, and understand why i choose my answers. So after the first 3 flashcard videos, I am 23/30.

[zebras]

I completely disagree with the last question/answer. A business 100% goes for the vendor that fits their financial strategy. A business is all about generating profits. The majority of businesses won't go for Vendor A if their personalities somehow mesh with management better than Vendor B if Vendor A's costs were even percentage points higher than B's.

[myorigaccisbroken]

Great, condensed and helpful content. Small nitpicking: the amount of typos in your slides (exam question flash cards and the e-learning slides) is quite high. Maybe you can improve on that in the future.

[lemarskie]

Thanks for the help! This course made it easy! Keep doing the lords work 💪🏾

[chucknorris]

I get every answer right on all of these videos but I can barely get 80% on the dion practice exams. Am I overthinking this test? Are some of the third party practice exams way too hard lol?

[visweswaraiahdudekula]

Video is really good.. the explanation is very nice

[ogmonstercock]

Do you cover any of the other ITIL 4 levels?

[markganus]

According to ITIL v4:

"When applied to the SVS, the information and technology dimension includes the information and knowledge necessary for the management of services, as well as the technologies required.
It also incorporates the relationships between different components of the SVS, such as the inputs and outputs of activities and practices. The technologies that support service management include, but are not limited to, workflow management systems, knowledge bases, inventory systems, communication systems, and analytical tools. Service management increasingly benefits from developments in technology. AI, machine learning, and other cognitive computing solutions are used at all levels, from strategic planning and portfolio optimization to system monitoring and user support. The use of mobile platforms, cloud solutions, remote collaboration tools, automated testing, and deployment solutions has become common practice among service providers."

[markganus]

cool that a problem evolves into a known error

[markganus]

I want to get in touch with your organisation's service request management and make a compliment about this video