Lecture 7 - How to Build Products Users Love (Kevin Hale)

Kevin Hale, Founder of Wufoo and Partner at Y Combinator, explains how to build products that create a passionate user base invested in your startup's success.

[eldemcan]

I literally clap my hands after he finishes his speech. such a brilliant mind thanks for sharing.

[JustinMayfield]

This is my favorite talk in the series so far.

[santiagocespedes]

I'm curious to know if anyone who attended these Stanford lectures 9 years ago has a successful startup today. The quality of these talks is impressive, and I'd love to hear about their journeys and successes!

[pnjwck]

Simply one of the best videos in the series. So crystal clear, great actionable advice.

[hidunno]

Definitely one of the best ones in the series so far!

[bluecuracao]

Hey thank you!At first I was annoyed with your aggressive tone (in a positive way), but was keep listening because of the information and interesting presentation. It seems to be very valuable and I think I ll watch much more of your videos, because you deliver something essential. Thank you!

[OmerAbashar]

Thank you Kevin this awesome, I did not know that YC allows you to run your company from your home, and use remote employees. Exactly what  I am doing and it work for me very well.
I am one of the applicants for the next batch, and if I get selected, I will have no problem with YC, because I am planning to keep running my company from home. This video just gave me a huge relief, thanks again.

[Najrani]

One of Best lectures..

Most thank to the presenter Mr. Kiven Hale, I was able to figure out the Brand name of my project although mine is not related to software or etc.

There were a lot of good stuff

[onieltoledo]

Amazing lecture, I've never heard of product discussed in this manner before, it makes so much sense!

[peterjones]

Love how confronted everyone is that he successfully ran a company remotely - looking back in 2021 after the pandemic it's almost comical.

[gabriellesun]

Lessons learnt: (1) Make hiring decisions after you contract work with them for like a month; (2) Get everyone on the team to answer support tickets/phone calls; (3) How to boost morale and productivity in your team: 48-hr hackathon, taking turns, each person leads a topic they want to build at a time and the rest follows because people feel good about themselves for being able to move metrics in their product; Have a public to-do list to create this social competition and accountability to finish stuff; Have 3 full days (8-10 hrs) of building things; Winners get to pick the next company vacation, etc.

[xasos]

Definitely my favorite talk of the series

[mariamsargsyan]

Hale takes customer service lessons from marriage psychologist John Gottman. Gottman is famous for being able to predict whether a couple is going to divorce. He just needs to watch them fight for 15 minutes. This is so creative and informative for the startups. I enjoy listening this part because in past I have never thought about it. According to Gottman, in human relationships everybody fights about the exact same things: money, kids, sex, time, etc. The same goes for customer support.
Money = this costs too much or I’m having trouble with
credit cards.
Kids = users’ client.
performance (how long you’re up and how fast).
ETC=competition and partnerships.

Knowing these customer service triggers helps you anticipate what problems your users will bring to you. This way you’re better equipped to solve their problems.

[andrewvu]

This tutorial and "HoW to be great founder" is the best and most useful of everyone in my opnion

[beloArgentina]

Thank you very much, seriously. at another time we would not have the possibility to learn such content for free and from the other side of the world ♥️

[sahilramteke]

This is what successful founders look like! Amazing!

[Baymont-bx]

Very detailed and informative presentation.  I have liked all of the presentations but the volume of application scenarios Kevin describes move this presentation to the top of the how-to list, thus far.  Thanks Kevin.

[omkar]

I feel like I wanna work with you after watching this. You are amazing.

[nageshgorsera]

this lecture had the maximum questions I guess means everyone was interested and found interesting

[TheFremenChick]

Man there are a lot of great ideas here.