How to Measure Customer Satisfaction

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If you’re looking for the best way to improve your business, you’ll need to start by gathering customer feedback. In this video tutorial we’ll discuss multiple methods for measuring customer satisfaction, so you can find the right method for your needs — as well as teach you how to measure customer satisfaction with Jotform’s free online forms.
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00:00 Introduction
00:31 Ways to Measure Customer Satisfaction
01:18 Customer Satisfaction Score
02:51 Customer Effort Score
04:13 Net Promoter Score
05:27 Recap
06:13 Subscribe to Jotform