COPC CX Standard for Customer Operations Management

The COPC CX Standard for Customer Operations Management is a performance management system designed to improve customer experience (CX), operational efficiency, and business results in contact centers and customer service operations.

Key Features:
✅ Customer Experience Focus: Ensures high satisfaction and loyalty.
✅ Operational Efficiency: Reduces costs while maintaining service quality.
✅ High-Performance Metrics: Defines key KPIs for productivity, quality, and satisfaction.
✅ Quality & Process Management: Establishes rigorous criteria for continuous improvement.
✅ Leadership & Planning: Emphasizes strategic direction to achieve CX goa