COPC Inc. - The Future of Customer Experience

COPC Inc. is a global consulting, training and certification company that helps organizations improve their customer experience operations.

The customer experience is the sum of all the touch points that a customer has with your company. This used to be primarily the call center or in person. Today, that point of contact could be anything from an email, live chat, a mobile application or an online experience. The customer is now in control and that person comes to your organization through any and all channels. This is an omnichannel experience.