Delivering Extraordinary Client Experiences | The Building It Series

Each week we release a new episode of The Building It Series where we share insight, behind the scene thinking, and what it takes to build an extraordinary business.

In this episode, Mark talks about delivering extraordinary client experience and explains the 5 areas of focus he developed for his team at PHANTA.

Those five points again are:

Perception is truth.
Yes, however.
Who is the customer?
What do they value?
What is the ask?

Think big. Be bold. Say yes.

Hey there, I'm Mark Drager. You may not know me (yet) but:

🎙️ I'm the host of the We Do Hard Things Podcast and The Something To Prove Podcast with Evan Carmichael

🚀 I help brands and people with something to prove figure out who they need to be to get what they want.

And remember, you've got to Think big, Be bold, and Say yes.