What to expect during a free Hearing Test at Specsavers

Find out what to expect during a hearing test.

[alangaughran]

Very nice at the individual level - even if you never see the same face twice. Hopeless at the service level. They take a week or so to even notice messgaes on their app and then are very helpful with offering dates for appointments and then very slow to confirm choices. I suspect their policy from management is to deliver such a poor experience to the customer that one feels compelled to ask about private treatment. The information floodgates can then open wide without breaking their "don't hard-sell" agreement with the NHS.

I decided to try the NHS route through Specsavers despite preferring hospital level care because GPs have been told to push it and only tell you to self-refer to this high street shop. With service like this and a tacit push to private care one has to ask: why would I use Specsavers if this is the service they provide when the NHS pays if I can find a private practitioner for little more that offers a proper service.

Of course, this is a UK only experience. I wouldn't wish USA service standards on my worst enemy.

[SkiierJJ]

and hear What your family are WOULDN'T NEED A HEARING TEST IF I COULD hear!!!

[radiospeaker]

been a customer for about a year and they tell lies and dont deliver replacemebt items as required, and string along that they have

[zw]

I would urge anyone to take their business elsewhere. I couldn't recommend Specsavers to my worst enemy. Strong culture of upselling with very poor aftercare. Very few stores have a soundproof booth so those hearing tests would be inaccurate by some degree. No Real Ear Measurements (REM) when setting up hearing aids mean that they're always set up at an estimate based on that hearing test, all in the spirit of cutting time costs. Imagine investing thousands of pounds into that. Also seem to peddle this idea that if you don't wear a hearing aid, your hearing gets worse (there's very little factual basis for the Auditory Deprivation hypothesis, research is spurious at best, but hey, anything to scare people and drive up profits)