What You Should Know as a New ServiceNow CSA Certified System Administrator

Are you new to the ServiceNow ecosystem?
Are you looking for your first ServiceNow job?
Are you looking to obtain your ServiceNow Certified System Administrator (CSA) Certification?
Have you recently obtained your CSA?

You’ve probably been practicing on your personal developer instance, doing hands on lab work, you may have even been accepted and participated in an accelerated training or externship program, but in the end, you took the ServiceNow Fundamentals Course, obtained the voucher, and you passed your Certified System Administrator exam. So, what happens now?

Tune in to this video to learn more about the job opportunities available and how to align your current careers goals to match and most importantly, what you should know as a new CSA!

Video edit: I mentioned "Service Portfolio Management", but I meant "Strategic Portfolio Management" (SPM -- formerly ITBM).

0:00 - Intro
1:18 - Purpose of CSA
2:04 - Fundamentals are Table Stakes
2:44 - Sys Admin Common Misconception
3:27 - Developer in Disguise
4:18 - ServiceNow Job Routes
5:40 - Working for a ServiceNow Customer
7:56 - Working for a ServiceNow Partner
10:42 - Video Recap
11:40 - Don't Forget Soft Skills!
11:53 - Outro

[MrPbarnett]

Thank you for the information. As a new CSA, this gave me the information and realistic expectations I need to know!!

[ILikeToDoStuff]

I'm loving your content, Allen! Extremely well produced and informative.

[castrojck]

Thanks for grouding our expectations as sys admins, we need to plan and learn more!... Thansk!

[GowthemVivek]

Thanks Allen.
It is very much help me to understand the CSA and the job market.

[HarneetSital]

Allen, loved the way you have put up the video. Picked up topics, connected them and and explained them in detail. Definitely would recommend someone who have recently started on ServiceNow to watch this video.

[JustForfYou]

You should do a video for new servicenow system admins (those who got a job already).

[RubaiyatRaha]

I'm planning to take the ServiceNow CSA exam in person, and I'm ready to pay the $300 exam fee. However, when I tried to pay through the "webassessor" link, it prompted me to enter a voucher code. I don't have a voucher code, but it seems it's required to proceed with payment and attend the exam.
Can someone assist me with obtaining the voucher? Any guidance or assistance would be greatly appreciated.

Thank you.

[defiancenow]

So after csa the next cert should be developer?