How to deep clean your Dyson pure humidify + cool™ Cryptomic

How to deep clean your Dyson pure humidify + cool™ Cryptomic

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message. If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up.

[wterlep]

I'm running one of these deep clean cycles and the timer is ticking down just fine, but I don't hear or see anything happening. What does the deep clean cycle actually do? How do I know it's working?

[jessechavez]

does the orange filter need to be dried first before reinsert?

[guillermobernal]

When dose it prompt you to press the clean button? Mine is not.

[MandarinJazz]

The deep cleaning countdown timer stops/pauses every 2 minutes and a half. To make some progress you need to unplug it.

[realtoast]

I've owned this model for 3 weeks and the clean light came on. The screen indicated a rinse, steps 6, 7, 8, and 9. I followed the instructions but the unit is not resetting back to normal. I've held the button down well past 5-seconds. How do I reset?

[ClaudeKelly]

Hi

My Dyson keep has the deep cleaning reminder sign on, I have already did it. The sign is on again after start the machine, please advise . Thanks.

[claesgustafsson]

What they never show you is that there’s a filter at the bottom of the pump in the tank. You have to clean this often otherwise the machine won’t work and the cleaning won’t work since it’s not circulating the water/acid.

[hipokipo]

When will it be launched in germany? The cryptomic version is important for me.

[Crownwitness]

Answers please! I was in contact with Dyson, and they are going to send me a new pump column, it seems to be sold out EVERYWHERE. Is there a manufacturing mistake/issue with these units?!

[thomass.]

To those who have the problem with cleaning cycle stopping after a few seconds/minutes, did you make sure that the citric powder was dissolved completely? Because "gently shaking" the tank didn't do the trick for me, I had to reach into the tank with my hand and stir the water until there were no more coarse residue of the powder left. Maybe your pump nozzle clogged up or something.
Anyway, I had to force the cleaning (pressing the button 3 times quickly) cycle because it did not prompt me even though the display showed me the the evaporator was in need of cleaning.

[clotildecadman]

After playing over the video I figured out my problem. Thank you, I now have it working

[aibrahim]

When will this machine be available in Australia?

[FadetoblackBS]

You need to dry the orange filter completely before puting it in the machine again right? Im the video it does not seem like necessary. I let it dry in the sun completely before inserting it again in the machine. What about you guys?

[nastyaargunova]

The timer stops after 5 sec of cleaning! And it’s not work!

[kenmusicchoice]

I have the same issue, the countdown timer stops every 10 seconds, tried to unplug the power for 30 minutes, download the apps again and started all over again, then still having this issue

[BertRoex]

I've stopped the deep clean (by holding down the button for over 5 seconds) since I didn't have citric acid and still wanted to use the product.
Now that I do have citric acid I'd like to trigger the deep clean manually, but can't seem to figure out how to enforce the deep clean cycle

[achord]

I just had the same problem for $800 you would think they would give you a better product. I e broke on the scaling cycle like the others it is suppose to take 50 minutes after a few seconds it just stops. No way can it take an hour. Bought it at Best Buy crappy service even with the protection plan. They want me to bring it in. I don’t have the box I had a flood in the basement. I will think a lot before I ever buy at Best Buy again.

[kothyron]

I've started the process but I dont understand how it is beeing cleaned? There is no sound, not a thing is moving or else.

[helenawallenberg]

What do I use for citric acid? baking soda or vinegar?

[Crownwitness]

The countdown stops every 10 seconds, this is a problem I see ALL over the internet! What is up Dyson? How to fix this?