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Using Importance Performance Analysis for Tracking Outcome
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Explain : Importance Performance Analysis
Importance-Performance Analysis (IPA) is created by plotting individual attributes' importance values and satisfaction values to evaluate the relevancy between responses and assess participant priorities and satisfaction level.
IPA is used to measure how people feel about the quality of service they have received and the effectiveness of certain characteristics of a program.
Importance-Performance Analysis (IPA) is created by plotting individual attributes' importance values and satisfaction values to evaluate the relevancy between responses and assess participant priorities and satisfaction level.
IPA is used to measure how people feel about the quality of service they have received and the effectiveness of certain characteristics of a program.
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