What NOT To Say To an Upset Customer

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When customers call us or send us an email and they are upset, it can be difficult to navigate how to respond. Today Don discusses what NOT to do when a customer calls upset.
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Great advice. Show ACTUAL empathy rather than just dialing it in.

pbryan
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No matter how much empathy you show to customers the entitlement of these customers will always outweigh your true empathy.

PositiveMind
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