Consumer Complaints

NARRATOR. Having an issue with your bank?
Did your credit card company close your account without warning?
Did an online merchant refuse to send your purchase after they took your money? Know your rights as a consumer. Here's what you can do to file a complaint.
As soon as you're aware of a problem, contact the customer service staff at your financial institution or merchant to make them aware of the issue. This is typically the fastest way to resolve your complaint.
If that doesn't resolve the problem, you should reach out to the appropriate regulatory agency to file a complaint.
The Federal Reserve Consumer Help Center experts and website can answer your questions about how to file a complaint against a bank or other institution.
Specialists can direct you to the agency that regulates your institution, such as the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency, the Federal Deposit Insurance Corporation, The Federal Housing Finance Agency. The National Credit Union Administration will get complaints about credit unions and for complaints about an online merchant, contact the Federal Trade Commission.

NARRATOR. For more information about how to file a consumer complaint, please visit the link in this post.

The Federal Reserve System is the central bank of the United States. It performs five general functions to promote the effective operation of the U.S. economy and, more generally, the public interest.

The Federal Reserve conducts the nation’s monetary policy to promote maximum employment, stable prices, and moderate long-term interest rates in the U.S. economy; promotes the stability of the financial system and seeks to minimize and contain systemic risks through active monitoring and engagement in the U.S. and abroad; promotes the safety and soundness of individual financial institutions and monitors their impact on the financial system as a whole; fosters payment and settlement system safety and efficiency through services to the banking industry and the U.S. government that facilitate U.S.-dollar transactions and payments; and promotes consumer protection and community development through consumer-focused supervision and examination, research and analysis of emerging consumer issues and trends, community economic development activities, and the administration of consumer laws and regulations.